RR-0389730- Sr Analyst I IT Operations-10

Senior Analyst I – IT Operations

Join our dynamic IT Operations team as a **Senior Analyst I**, where you will play a pivotal role in maintaining, optimizing, and advancing our infrastructure services. In this strategic position, you will leverage your deep technical expertise to drive operational excellence, resolve complex challenges, and support mission-critical initiatives. This is an opportunity to contribute meaningfully to our infrastructure landscape while collaborating with a high-performing team to deliver seamless, high-performance solutions.

As a **Senior Analyst I**, your responsibilities will include providing **expert-level technical support** for infrastructure services, addressing intricate issues with precision and efficiency. You will actively participate in the **design, implementation, and execution** of infrastructure projects, ensuring alignment with organizational goals and industry best practices. Your analytical mindset and problem-solving prowess will be instrumental in **monitoring, diagnosing, and resolving** system performance bottlenecks, while continuously identifying opportunities for optimization.

Collaboration is at the heart of this role. You will work closely with cross-functional teams to enhance infrastructure efficiency, streamline processes, and mitigate technical risks. Additionally, you will contribute to the **development and maintenance of comprehensive documentation**, including incident reports, configuration guides, and technical specifications, ensuring knowledge retention and operational transparency.

To excel in this position, you will bring a **proven track record of technical leadership** in infrastructure management, coupled with a commitment to staying ahead of industry trends. Your ability to **apply critical thinking, technical acumen, and innovative solutions** will be essential in navigating complex challenges and driving operational success.

Key Responsibilities:

• Provide expert technical support for infrastructure services, resolving complex issues with minimal downtime and maximum efficiency.
• Lead and execute infrastructure projects and initiatives, ensuring timely delivery and adherence to technical standards.
• Monitor and troubleshoot infrastructure systems proactively, identifying performance gaps and implementing corrective measures.
• Collaborate with stakeholders to enhance infrastructure efficiency, align technology with business objectives, and resolve technical challenges collaboratively.
• Develop and maintain technical documentation, including incident reports, configuration details, and process improvements.
• Apply advanced technical knowledge to diagnose and resolve high-impact infrastructure issues, ensuring system reliability and scalability.
• Adhere to industry best practices and organizational standards, fostering a culture of operational excellence and continuous improvement.
• Stay current with emerging technologies and industry advancements, contributing insights to strategic decision-making.

Qualifications and Experience:

We are seeking a **highly skilled Senior Analyst I** with the following qualifications:

• Education: Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering, or a related discipline. An advanced degree is a significant advantage.
• Experience: At least **5+ years of industry experience**, with a minimum of **2 years in a similar senior-level IT Operations or infrastructure role**. Demonstrated expertise in infrastructure technology analysis and problem-solving is essential.
• Technical Proficiencies: Strong proficiency in data analysis, system monitoring, and troubleshooting. Experience with infrastructure technologies, cloud platforms, and networking solutions is highly valued.
• Certifications: While not mandatory, relevant certifications such as **Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+** will strengthen your candidacy and showcase your commitment to professional growth.
• Mindset: A **continuous learner** who embraces innovation, stays abreast of technological advancements, and is passionate about driving operational efficiency.

At DXC Technology, we foster a **collaborative, inclusive, and flexible work environment** where your contributions are valued, and your growth is supported. Our hybrid work model prioritizes both in-person collaboration and individual productivity, ensuring a balanced approach that respects diverse work styles and life circumstances. We are committed to building a culture where every team member can thrive, innovate, and make a meaningful impact.

Note: DXC Technology does not engage in recruitment fraud. All employment offers are made through legitimate channels, and we never request personal information, payments, or equipment purchases from applicants. For more information on employment scams, please visit our resources.