Front Desk Receptionist

Join Stella Stays: Where Innovation Meets Exceptional Guest Experiences

At Stella Stays, we are pioneering a new era in hospitality by blending cutting-edge technology with thoughtfully designed living spaces. Since our inception in 2019, we have redefined what it means to feel at home—whether for a short stay or an extended period. Our fully furnished, move-in-ready homes across the MENA region are designed for modern living, offering seamless online bookings, high-speed connectivity, and world-class amenities. We are a fast-growing, dynamic team that thrives on innovation, collaboration, and pushing boundaries to create solutions that have never been seen before.

If you are passionate about delivering outstanding service, thrive in a high-energy environment, and want to be part of a company that is shaping the future of hospitality, we invite you to join us as a Front Desk Receptionist in Riyadh. This role is the perfect opportunity to make a meaningful impact while growing professionally in a forward-thinking organization.

Key Responsibilities

As a Front Desk Receptionist at Stella Stays, you will be the face of our brand, ensuring seamless operations and delivering an unparalleled guest experience. Your role will encompass a wide range of responsibilities, including:

• Guest Experience Management: Conduct thorough check-in and check-out inspections to guarantee that every property is ready for guests and meets the highest standards of cleanliness and quality. Act as the primary point of contact for guests, addressing inquiries, concerns, and special requests with professionalism and efficiency.
• Operations Coordination: Oversee in-house inventory management, ensuring that supplies are well-stocked and readily available. Supervise maintenance and cleaning teams, coordinating schedules and quality assurance to maintain the highest operational standards.
• Problem Resolution: Promptly coordinate repairs and maintenance tasks to minimize disruptions and ensure guest satisfaction. Handle add-on service requests and liaise with external vendors to deliver exceptional service.
• Reporting and Compliance: Prepare and maintain detailed daily, weekly, and monthly reports on property operations, guest feedback, and performance metrics. Ensure strict adherence to property documentation requirements and quality assurance protocols.
• Vendor and Stakeholder Relations: Source and manage reliable service providers and vendors, negotiating contracts to secure the best terms while maintaining high service standards. Protect sensitive information and maintain robust data control measures.
• Administrative Excellence: Manage incoming and outgoing mail, packages, and communications, ensuring accuracy and timeliness. Maintain a professional and welcoming reception area, reflecting Stella Stays’ commitment to excellence.
• Adaptive Support: Assist with additional administrative tasks as needed, demonstrating flexibility and a proactive approach to support the team’s goals.

Qualifications and Skills

To excel in this role, you should possess a blend of technical expertise, interpersonal skills, and a customer-centric mindset. We are looking for:

• Educational Background: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. While not mandatory, relevant coursework or certifications will be advantageous.
• Industry Experience: Proven experience in front desk management or operations within the hospitality industry, demonstrating a strong track record of delivering exceptional guest experiences.
• Organizational Acumen: Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment. Attention to detail is critical to ensure smooth operations and guest satisfaction.
• Communication Excellence: Outstanding interpersonal and communication skills to engage with guests, colleagues, and stakeholders with professionalism and warmth. Fluency in both written and spoken English is essential.
• Technical Proficiency: Familiarity with property management systems and other relevant software tools. Adaptability to learn and utilize new technologies as needed.
• Decision-Making and Independence: The ability to work autonomously, make sound judgments, and thrive in a dynamic, high-growth setting where agility and initiative are valued.

This role offers more than just a job—it’s an opportunity to be part of a transformative journey in hospitality. If you are eager to contribute to a company that values innovation, excellence, and the power of great service, we encourage you to apply and take the first step toward a rewarding career with Stella Stays.