Service Cloud Account Executive - KSA

Service Cloud Account Executive – KSA

Join Salesforce in Riyadh as a **Service Cloud Account Executive**, where you will play a pivotal role in driving customer success, fostering strategic partnerships, and accelerating revenue growth for our enterprise clients in the Kingdom of Saudi Arabia. This dynamic opportunity is designed for a results-driven professional who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional customer experiences through cutting-edge CRM solutions.

As a **Service Cloud Account Executive**, you will leverage your expertise in customer relationship management, sales strategy, and market insights to engage with key decision-makers across Saudi Arabia’s most influential organizations. Your mission is to identify and capitalize on opportunities to position Salesforce’s Service Cloud as the premier solution for enhancing customer service, operational efficiency, and business agility. By aligning our offerings with the evolving needs of our clients, you will contribute directly to the expansion of our market presence and the long-term success of our customers.

Key Responsibilities:

• Strategic Account Development: Lead the identification, cultivation, and expansion of high-value accounts within Saudi Arabia, focusing on industries such as telecommunications, finance, healthcare, and government sectors. Develop tailored sales strategies to address client pain points and drive adoption of Salesforce’s Service Cloud.
• Customer-Centric Solutions: Collaborate closely with clients to understand their unique challenges in customer service and support. Recommend and implement Salesforce solutions that enhance service delivery, improve agent productivity, and elevate customer satisfaction.
• Revenue Growth: Set and exceed quarterly sales targets by driving new business opportunities and upselling existing clients. Leverage your network and industry knowledge to uncover hidden revenue streams and expand our client base in the KSA market.
• Partnership Building: Foster strong relationships with internal stakeholders, including Salesforce product teams, technical experts, and regional leadership. Act as a trusted advisor to clients, ensuring seamless integration of Salesforce solutions and ongoing support.
• Market Insight & Competitive Analysis: Stay ahead of industry trends and competitive dynamics in the Saudi market. Provide actionable intelligence to the sales team to refine strategies and position Salesforce as the leader in customer service innovation.
• Performance Excellence: Track and analyze sales performance metrics to optimize processes and achieve personal and team goals. Contribute to the continuous improvement of sales methodologies and client engagement practices.

Why This Role Matters:

In a region undergoing rapid digital transformation, Salesforce is at the forefront of empowering organizations to deliver seamless, personalized customer experiences. As a **Service Cloud Account Executive**, you will be instrumental in shaping the future of customer service in Saudi Arabia. Your ability to combine technical acumen with strategic sales expertise will not only drive revenue but also create lasting impact by enabling clients to transform their operations and build deeper connections with their customers.

Qualifications & Requirements:

We are seeking a motivated and ambitious professional with:

• A proven track record in **enterprise sales**, preferably within the CRM, customer service, or SaaS industries.
• Strong experience in **account management**, with a focus on high-value, complex sales cycles in a B2B environment.
• Deep understanding of **customer service trends**, including omnichannel support, AI-driven insights, and service automation.
• Excellent communication and negotiation skills, with the ability to engage at executive levels and build trust with clients.
• Familiarity with **Salesforce products**, particularly Service Cloud, is a significant advantage.
• Fluency in **Arabic and English** is essential, with the ability to navigate both local and international business landscapes.
• A bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field (or equivalent experience).
• Minimum of **3-5 years** of experience in sales, account management, or a related role.

If you are a strategic thinker with a passion for technology-driven customer success and a desire to make a meaningful difference in the Saudi market, we invite you to join our team and help redefine the standards of customer service excellence.