Senior Manager – HR Operations

Senior Manager – HR Operations

Join a dynamic and forward-thinking healthcare organization in Riyadh, Saudi Arabia, as our Senior Manager – HR Operations. In this pivotal leadership role, you will drive excellence in human resources across a diverse and expanding portfolio of healthcare businesses, including hospitals, clinics, pharmacies, and medical laboratories. This position offers the opportunity to shape HR strategies, ensure operational efficiency, and foster a culture of compliance, innovation, and employee engagement within a rapidly growing sector.

As the Senior Manager – HR Operations, you will be responsible for overseeing end-to-end HR functions, ensuring seamless integration across all business verticals, and aligning HR initiatives with organizational goals. This role demands a strategic mindset, exceptional leadership, and a deep commitment to driving operational excellence while navigating the regulatory landscape of Saudi Arabia. You will play a critical role in shaping HR policies, procedures, and systems that support both current operations and future growth.

Key Responsibilities

Your responsibilities will span a broad spectrum of HR operations, ensuring alignment with both organizational and regulatory standards. Key areas of focus include:

• HR Operations & Performance: Lead and optimize HR operations across multiple healthcare business units, establishing robust KPIs, SLAs, and operational targets. Drive continuous improvement initiatives to enhance HR service delivery and ensure consistency with organizational standards.
• HR Compliance & Audits: Ensure full compliance with internal policies, Saudi labor laws, and regulatory requirements. Lead comprehensive HR audits, including internal, Group, statutory, and external assessments, and ensure timely resolution of audit findings. Maintain readiness for healthcare accreditation standards, such as CBAHI, and ensure adherence to organizational governance frameworks.
• HR Data Privacy & Systems: Oversee compliance with the Personal Data Protection Law (PDPL) and other data privacy regulations. Collaborate with IT and stakeholders to enhance HR systems, customizations, and governance, ensuring they align with business needs. Drive data-driven decision-making through advanced HR reporting, analytics, and dashboards.
• Employee Relations: Manage employee investigations, grievances, and disciplinary matters with fairness, consistency, and legal compliance. Provide expert guidance to HR teams and management on complex employee relations issues, fostering a positive and inclusive workplace culture.
• Performance Management: Lead the implementation and continuous refinement of the performance management cycle. Collaborate with business leaders to set performance objectives, conduct reviews, and develop tailored development plans. Drive organizational performance through effective calibration and continuous feedback mechanisms.
• Government Relations & Saudization Compliance: Ensure adherence to all KSA Government Relations requirements, including platforms such as Qiwa, Mudad, Muqeem, GOSI, and MHRSD. Maintain expertise in Saudization (Nitaqat) compliance and other regulatory mandates, ensuring seamless integration with government processes.
• HR Budgeting & Workforce Planning: Lead HR budgeting, workforce planning, and cost management activities. Monitor HR expenditures against approved budgets and support strategic manpower planning to meet organizational needs. Align workforce strategies with business objectives to optimize organizational effectiveness.
• Organizational Development: Drive initiatives aligned with business strategy to enhance organizational structure, workforce optimization, and job design. Partner with senior stakeholders to support transformation and change initiatives, ensuring alignment with long-term organizational goals.
• Compensation & Benefits: Oversee comprehensive compensation and benefits programs, ensuring they remain competitive, equitable, and aligned with market benchmarks. Lead initiatives to enhance employee satisfaction and retention through strategic benefits design and administration.
• Learning & Development (Interim): Provide interim leadership for the Learning & Development agenda until the dedicated function is established. Drive initiatives to enhance employee skills, knowledge, and engagement, supporting both individual and organizational growth.

This role is ideal for a seasoned HR professional with a proven track record in healthcare operations, regulatory compliance, and strategic HR leadership. If you are passionate about driving operational excellence, fostering a culture of compliance and innovation, and shaping the future of HR in a dynamic healthcare environment, we invite you to be part of our mission.