Front Office Manager (Pre-opening) - Hilton Dammam Airport

Front Office Manager (Pre-opening) – Hilton Dammam Airport

Join Hilton, a globally recognized leader in hospitality, as the **Front Office Manager (Pre-opening)** at the prestigious Hilton Dammam Airport. In this pivotal role, you will play a critical part in ensuring a seamless and exceptional pre-opening experience for our new luxury hotel. This is an exciting opportunity to shape the foundation of a world-class hospitality destination, driving operational excellence from the outset.

As the Front Office Manager, you will oversee all pre-opening activities within the front desk, reservations, and guest services departments. Your strategic leadership will be instrumental in establishing robust systems, training staff, and setting high standards for guest satisfaction. This role demands a blend of operational expertise, customer-centric mindset, and a passion for delivering unparalleled hospitality experiences.

Key Responsibilities:

• Pre-opening Leadership: Lead and coordinate all pre-opening initiatives for the front office, ensuring alignment with Hilton’s global standards and local market demands.
• System Implementation: Develop and implement efficient front desk operations, reservation systems, and guest service protocols to guarantee smooth functionality upon opening.
• Staff Training and Development: Train and mentor front office staff, fostering a culture of excellence, professionalism, and guest-centric service.
• Guest Experience Oversight: Collaborate with cross-functional teams to design and refine guest journey touchpoints, ensuring a seamless and memorable experience from arrival to departure.
• Operational Excellence: Monitor and optimize front office performance metrics, including occupancy rates, guest feedback, and service recovery initiatives.
• Vendor and Partner Coordination: Work closely with third-party vendors and partners to ensure seamless integration of services, from housekeeping to dining.
• Compliance and Standards: Ensure adherence to Hilton’s brand guidelines, local regulations, and industry best practices throughout the pre-opening phase.

This role is ideal for a seasoned hospitality professional with a proven track record in front office management, particularly in high-volume or luxury settings. You will thrive in a dynamic environment where your strategic vision and operational acumen will directly impact the success of Hilton Dammam Airport. If you are passionate about setting new benchmarks in hospitality and eager to contribute to the growth of a landmark property, we invite you to be part of our team.

Hilton is committed to fostering an inclusive and diverse workplace. We celebrate the unique contributions of all individuals and are dedicated to providing equal opportunities for professional growth and development.