Call Center Representative (Jeddah)

Join My Clinic: Empowering Healthcare Excellence as a Call Center Representative

At My Clinic, we are dedicated to transforming healthcare experiences by fostering healthier, happier lives through innovative, patient-centered care. Since our inception in 2017, we have been committed to excellence, blending cutting-edge solutions with unwavering dedication to collaboration, responsibility, and ambition. As we continue to expand our reach and redefine standards in multispecialty outpatient care, we invite driven professionals to join our mission as a Call Center Representative in Jeddah. This role is your opportunity to make a meaningful impact by delivering exceptional patient support and care coordination across every stage of the healthcare journey.

As a key member of our team, you will serve as the trusted voice and primary point of contact for patients, ensuring seamless communication, timely follow-ups, and a consistently positive experience aligned with the highest standards of care. This position requires a blend of exceptional communication skills, empathy, professionalism, and a genuine passion for enhancing patient well-being.

Key Responsibilities

Your role will encompass a diverse range of responsibilities designed to optimize patient engagement and operational efficiency:

• Patient Support & Care Coordination: Engage with patients through multiple channels—including inbound and outbound calls, system-generated follow-ups, and approved digital platforms—to provide end-to-end support. Assist with patient enrollment, appointment scheduling, service bookings, and general inquiries while ensuring proactive follow-ups to confirm appointments, service readiness, and post-care needs.
• Appointment & Service Management: Expertly manage appointment scheduling, rescheduling, and cancellations in compliance with clinic policies and medical guidelines. Coordinate complex service requests to ensure continuity and convenience for patients. Identify and address gaps in care or missed appointments through targeted re-engagement strategies.
• Documentation & Systems Excellence: Maintain meticulous records of all patient interactions, requests, and outcomes within designated systems, adhering to strict documentation standards, data accuracy, and confidentiality protocols.
• Quality, Experience & Compliance: Deliver a compassionate, professional, and patient-focused experience that fosters trust and loyalty. Handle patient concerns or complaints with empathy, following escalation procedures and service recovery guidelines. Uphold My Clinic’s service standards, call handling protocols, and quality benchmarks while ensuring full compliance with patient confidentiality, data privacy, and organizational policies.
• Performance & Collaboration: Consistently meet or exceed performance targets related to patient engagement, service coordination, quality scores, and satisfaction metrics. Collaborate seamlessly with clinical teams, operations, and support functions to resolve patient needs efficiently. Contribute to continuous improvement initiatives aimed at enhancing patient experience and care coordination processes.
• Flexibility & Adaptability: Remain agile to support evolving operational needs, including additional tasks or cross-functional assignments as required by the business.

Qualifications & Skills

To thrive in this dynamic role, you will bring a combination of educational background, professional experience, and interpersonal strengths:

• Education: A high school diploma is required. A Diploma or Bachelor’s degree in a relevant field is preferred.
• Experience: Prior experience in a contact center, patient services, healthcare coordination, or customer service environment is highly advantageous.
• Communication & Language Proficiency: Fluency in both spoken and written Arabic is mandatory. Proficiency in English is a significant asset.
• Technical Aptitude: Comfortable navigating computer systems, patient management platforms, and appointment scheduling tools.
• Patient-Centric Mindset: Demonstrated empathy, emotional intelligence, and a strong commitment to delivering exceptional patient care.
• Multitasking & Resilience: Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining high levels of accuracy and professionalism.

At My Clinic, we are more than a healthcare provider—we are a community dedicated to making a difference. If you are passionate about patient care, thrive in collaborative environments, and are eager to contribute to a mission-driven organization, we invite you to be part of our journey. Join us in shaping the future of healthcare in Saudi Arabia.