Sales Support Coordinator | EXA Ceramics

Sales Support Coordinator – Drive Operational Excellence in Ceramic Solutions

At EXA Ceramics, we are dedicated to delivering innovative, high-quality ceramic solutions that empower our clients to achieve their most ambitious projects. As a Sales Support Coordinator, you will play a pivotal role in ensuring seamless coordination between sales, technical, and administrative teams to streamline project workflows, maintain compliance, and enhance customer satisfaction. This dynamic position offers an opportunity to contribute to operational efficiency while supporting the growth of our global ceramic solutions business.

In this strategic role, you will act as the linchpin between internal departments and external stakeholders, ensuring that every project—from prequalification to final delivery—is executed with precision, timeliness, and adherence to the highest industry standards. Your organizational expertise and attention to detail will be instrumental in maintaining smooth operations, fostering collaboration, and driving continuous improvement across our processes.

Key Responsibilities

Your role will encompass a diverse range of critical functions, including:

• Prequalification & Project Registration: Lead the preparation and submission of prequalification documents, project registration files, and supporting materials to ensure compliance and approval. Act as the primary point of contact for internal teams to gather necessary information, track submission statuses, and maintain updated records for seamless project progression.
• Certification & Documentation Management: Oversee the maintenance of company certificates, approvals, and related documentation to guarantee their validity, completeness, and accessibility. Organize and update prequalification and registration files while generating regular status reports to provide transparency and accountability across all stakeholders.
• Material Submittals & Sample Coordination: Prepare comprehensive material submittal folders and coordinate the creation of product samples and mood boards to meet client specifications. Collaborate with technical and commercial teams to ensure all submissions are complete, accurate, and delivered on time.
• Administrative & Coordination Support: Provide robust administrative support by maintaining tracking sheets, follow-up logs, and coordination records. Act as a bridge between internal teams to ensure timely completion of requirements and alignment with project timelines.
• Quality & Compliance Assurance: Uphold stringent quality control measures to ensure all processes and deliverables meet or exceed industry standards. Comply with company policies, procedures, and safety protocols to guarantee legislative compliance and the delivery of high-quality ceramic solutions.
• Process Optimization & Problem-Solving: Identify opportunities for automating workflows and improving business processes to enhance efficiency. Address operational challenges proactively, escalate complex issues as needed, and contribute to the development of robust systems that support long-term growth.

This role is ideal for a detail-oriented professional who thrives in a fast-paced, collaborative environment and is passionate about driving operational excellence. Your ability to manage multiple priorities, communicate effectively, and foster cross-functional teamwork will be key to your success in this dynamic position.

Why Join EXA Ceramics?

EXA Ceramics is a leader in the ceramic solutions industry, committed to innovation, quality, and sustainability. By joining our team, you will:

• Contribute to the development of cutting-edge ceramic products that meet the evolving needs of global markets.
• Work alongside a talented, diverse team of professionals who share a passion for excellence and continuous improvement.
• Develop your career in a supportive environment that values your contributions and invests in your growth.
• Be part of a company that prioritizes safety, compliance, and environmental responsibility in all operations.

If you are a motivated individual with a keen eye for detail, a strong commitment to quality, and a desire to make a meaningful impact in the ceramic solutions industry, we invite you to apply and be a part of our mission to redefine industry standards.

Qualifications & Skills

To excel in this role, you will bring:

• A Diploma in Business Administration or a related field, with a focus on sales, operations, or project management.
• 2 to 4 years of relevant experience in sales support, technical coordination, or administrative roles within the manufacturing or construction industries.
• Proven expertise in sales technical support, consultative sales, and solution sales, with a strong ability to bridge the gap between technical and commercial teams.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Strong communication and interpersonal abilities to collaborate effectively with cross-functional teams and external stakeholders.
• A commitment to quality, compliance, and continuous improvement, with an eye for optimizing processes and ensuring operational efficiency.

Join EXA Ceramics and be a driving force behind the success of our global ceramic solutions—where your contributions will shape the future of the industry.