Sr. Technical Account Manager, Enterprise Support - Saudi Arabia

Senior Technical Account Manager, Enterprise Support – Saudi Arabia

Are you passionate about driving transformative cloud solutions for global enterprises and shaping the future of technology? Join Amazon Web Services (AWS) as a Senior Technical Account Manager (TAM) within AWS Enterprise Support, where you will play a pivotal role in empowering some of the world’s largest organizations to maximize their cloud potential. This is an opportunity to become the trusted technical leader and strategic partner for high-profile clients, bridging the gap between their business objectives and AWS innovations.

In this dynamic role, you will leverage your deep technical expertise to craft and execute cloud strategies that accelerate customer adoption of AWS services—spanning Compute, Storage, Databases, Big Data, AI/ML, Networking, Serverless, and beyond. As the voice of the customer within AWS, you will collaborate closely with product teams to ensure their solutions align with evolving enterprise needs, fostering innovation while delivering measurable business value.

Your responsibilities will be both strategic and hands-on, requiring you to:

• Design and implement scalable, secure, and cost-efficient cloud architectures tailored to each customer’s unique operational and business requirements.
• Advocate for customers at all levels—from technical teams to C-suite executives—by providing expert guidance on operational excellence, risk mitigation, and cloud maturity.
• Proactively monitor and optimize AWS environments to ensure high availability, performance, and cost efficiency while reducing complexity.
• Collaborate across AWS teams, including Solutions Architects, Business Developers, Professional Services, and Sales Account Managers, to align solutions with customer goals.
• Drive value-driven discussions around incident resolution, trade-offs, and risk management, ensuring customers derive the greatest ROI from their cloud investments.
• Lead migration initiatives by solving challenges across diverse workloads, from legacy systems to cutting-edge AI/ML applications.
• Deliver actionable insights through detailed reviews of service disruptions, performance metrics, and pre-launch planning to preemptively address potential issues.

This role is ideal for a results-driven professional with a proven track record in technical leadership, customer advocacy, and cross-functional collaboration. You will thrive in an environment that values innovation, operational excellence, and a customer-first mindset—where your expertise directly impacts the success of some of the world’s most ambitious enterprises.

If you are a seasoned technical leader with a passion for cloud transformation and a commitment to delivering exceptional support, we invite you to be part of AWS’s mission to shape the future of computing. Join us in Saudi Arabia and help redefine what enterprise cloud support can achieve.