Sales Administrator

Join Bulgari Middle East – Elevate Luxury Retail Excellence as a Sales Administrator in Riyadh

Since 1884, Bulgari has been synonymous with timeless elegance, innovation, and the art of crafting extraordinary gemstone combinations. As a globally recognized maison of luxury, we are seeking a dynamic and detail-oriented Sales Administrator to join our esteemed team in Riyadh. This role is exclusively for Saudi Arabian nationals and offers an unparalleled opportunity to contribute to Bulgari’s legacy of excellence while shaping the future of our retail operations.

At Bulgari, we believe in creating an environment where every client feels inspired, valued, and immersed in a world of unparalleled luxury. As a Sales Administrator, you will play a pivotal role in ensuring seamless back-of-house operations, driving productivity, and fostering a collaborative team culture that aligns with our commitment to customer satisfaction. Your meticulous attention to detail, strategic mindset, and passion for luxury will be instrumental in maximizing sales opportunities and maintaining the highest standards of service.

Your Mission

Your primary responsibility will be to orchestrate the intricate balance between operational efficiency and exceptional client experiences. By leveraging your expertise in back-office management, inventory control, and administrative coordination, you will empower our boutique team to deliver a flawless shopping journey—from initial client engagement to final transaction. Your proactive approach will ensure that every aspect of our retail operations, from product handling to post-sales service, reflects Bulgari’s commitment to luxury, precision, and innovation.

Key Responsibilities

As the backbone of our boutique’s administrative functions, your role encompasses a diverse range of critical responsibilities:

• Back-Office Operations: Oversee data entry, inventory management, and system coordination to ensure accuracy and efficiency in all administrative processes.
• Inventory and Stock Management: Monitor and maintain stock levels, conduct cycle counts, and oversee quarterly and annual inventories to guarantee optimal product availability and accuracy.
• Product Receiving and Quality Assurance: Verify the integrity of received products against invoices, address discrepancies collaboratively with Commercial Company Administration, and ensure seamless integration into our inventory systems.
• After-Sales Service Coordination: Manage repairs, liaise with external repair centers, and maintain transparent communication regarding repair statuses to ensure a seamless experience for both clients and sales staff.
• Tagging and Repricing Processes: Oversee the entire lifecycle of product tagging, from receipt to final pricing, ensuring consistency and adherence to Bulgari’s standards.
• IT and System Support: Serve as the primary point of contact for hardware and software issues, ensuring minimal disruption to daily operations.
• Supplier and Maintenance Coordination: Act as the liaison between the store and suppliers for maintenance concerns, ensuring timely resolutions and updates to the Store Manager.
• Purchase Order Management: Utilize Ivalua and other systems to manage purchase orders, with ongoing enhancements to centralize store-level processes for greater efficiency.
• Client-Centric Support: Assist sales staff in delivering a personalized shopping experience, from client reception to finalizing payments and packaging, ensuring a seamless and luxurious journey.
• VAT Compliance: Maintain expertise in VAT processes relevant to sales operations, ensuring full adherence to regulatory requirements.
• E-Commerce Coordination: Support e-commerce initiatives by managing shipping, product labeling, and packaging to maintain consistency across all sales channels.
• Event and Exhibition Administration: Oversee administrative functions for marketing events and exhibitions, ensuring alignment with Bulgari’s brand standards and contributing to our reputation for excellence.
• Cross-Team Collaboration: Serve as the primary liaison between exhibition management and the Middle East and Africa India (MEAI) team, ensuring strategic cohesion and effective communication.
• Team Leadership: Lead and coordinate the administrative team within the store, supervising workflows, implementing new processes, and serving as the referent for inventories, adjustments, and operational matters.
• Store Operations: Manage store schedules, back-office stock allocation, and after-sales product supervision to ensure smooth and efficient operations.

Technical Proficiencies

To excel in this role, you will bring a blend of technical expertise and industry-specific knowledge:

• In-depth understanding of the luxury retail sector, with a keen appreciation for Bulgari’s heritage and values.
• Proficient selling skills tailored to the luxury market, with an ability to anticipate and fulfill client needs.
• Familiarity with store procedures, operational workflows, and the unique challenges of luxury retail environments.
• Expertise in CRM tools such as Beanstore and Gemini, as well as proficiency in SAP and Excel for data management and analysis.

Soft Skills and Attributes

Your success in this role will be defined by a combination of soft skills that align with Bulgari’s culture of excellence:

• Customer Obsession: A relentless focus on delivering exceptional service experiences that exceed client expectations.
• Adaptability: The ability to thrive in a dynamic environment, embracing change and evolving business needs with agility.
• Integrity and Trustworthiness: A commitment to Bulgari’s core values, ensuring transparency, reliability, and ethical conduct in all interactions.
• Communication Excellence: Exceptional verbal and written communication skills to facilitate clear, effective, and professional exchanges with clients, colleagues, and external partners.
• Proactive Problem-Solving: A forward-thinking mindset that anticipates challenges and implements innovative solutions to drive operational efficiency.

If you are passionate about luxury retail, thrive in a fast-paced environment, and are eager to contribute to Bulgari’s legacy of sophistication, we invite you to join our team as a Sales Administrator in Riyadh. Together, we will continue to redefine the standards of excellence in the world of luxury.