Dispute Operations Specialist

Dispute Operations Specialist – Drive Excellence in Resolution & Compliance at Tamara

Join Tamara as a **Dispute Operations Specialist**, where your strategic mindset and operational expertise will play a pivotal role in resolving complex disputes while upholding the highest standards of compliance and customer satisfaction. This dynamic role demands a meticulous, analytical approach to ensure seamless dispute resolution processes, fostering trust and operational efficiency across our organization.

In this position, you will collaborate closely with cross-functional teams—including legal, finance, and customer service—to investigate, analyze, and resolve disputes with precision and professionalism. Your ability to interpret policies, apply regulatory frameworks, and implement best practices will be instrumental in minimizing risks, optimizing workflows, and maintaining Tamara’s reputation for integrity and reliability.

Key Responsibilities:

• Dispute Analysis & Resolution: Investigate and assess disputes systematically, leveraging data-driven insights to determine fair and compliant resolutions. Ensure adherence to internal policies and regulatory guidelines while maintaining transparency with all stakeholders.
• Process Optimization: Identify inefficiencies in dispute handling workflows and propose actionable improvements to enhance speed, accuracy, and scalability. Work with IT and operations teams to implement streamlined solutions.
• Compliance & Risk Management: Monitor disputes for compliance risks, ensuring alignment with legal and industry standards. Document findings and recommendations to mitigate future disputes and strengthen operational resilience.
• Stakeholder Collaboration: Serve as a liaison between dispute parties, internal teams, and external entities to facilitate clear communication and resolution. Present findings and recommendations to senior management with clarity and confidence.
• Training & Knowledge Sharing: Develop and deliver training sessions to teams on dispute resolution best practices, policy updates, and emerging regulatory trends. Contribute to the creation of knowledge repositories to support ongoing learning.
• Performance Tracking: Measure and report on dispute resolution metrics, such as resolution time, customer satisfaction scores, and compliance adherence. Use insights to drive continuous improvement initiatives.

Why This Role Matters:

As a Dispute Operations Specialist at Tamara, you will be at the forefront of ensuring operational excellence and customer trust. Your work directly impacts the company’s ability to navigate challenges with agility, reduce financial and reputational risks, and deliver exceptional service. This is an opportunity to grow within a forward-thinking organization that values innovation, integrity, and collaboration.

Qualifications & Skills:

• A bachelor’s degree in Business Administration, Law, Finance, or a related field (or equivalent experience).
• Proven experience in dispute resolution, claims processing, or operations within a corporate, financial, or regulatory environment.
• Strong analytical and problem-solving skills with the ability to interpret complex information and derive actionable solutions.
• Excellent communication and interpersonal abilities to engage with diverse stakeholders, including legal teams, customers, and senior leadership.
• Familiarity with compliance frameworks, regulatory reporting, and industry best practices is a significant advantage.
• Proficiency in Microsoft Office Suite (especially Excel) and experience with dispute management software or CRM tools is preferred.
• Certifications in dispute resolution, compliance, or risk management are a plus.

If you are a detail-oriented professional with a passion for operational excellence and a commitment to driving positive outcomes, we invite you to be part of Tamara’s mission to redefine industry standards. Join us in Riyadh and contribute to a culture where precision, innovation, and collaboration thrive.