Service Coordinator/ Administrator – After Sales Service

Service Coordinator/Administrator – After Sales Service

Join Digital HR Consultancy in Jeddah as a dynamic Service Coordinator/Administrator within our dedicated After Sales Service team. This role is designed for a detail-oriented professional who thrives in a fast-paced, client-focused environment and is passionate about delivering exceptional post-sales support. As a key member of our operations team, you will play a pivotal role in ensuring seamless service delivery, maintaining high levels of customer satisfaction, and driving operational efficiency across our service portfolio.

In this strategic position, you will oversee the coordination of after-sales processes, ensuring that every client interaction is handled with precision and professionalism. Your responsibilities will span a wide range of critical functions, including managing service requests, tracking customer inquiries, and facilitating smooth communication between internal teams and clients. With a focus on both administrative excellence and service enhancement, you will contribute directly to the growth and reputation of Digital HR Consultancy in the regional market.

This role is ideal for an organized and proactive individual with a strong commitment to service excellence. You will work closely with cross-functional teams to resolve client concerns, monitor service performance, and implement best practices that elevate the overall customer experience. Your ability to multitask, prioritize effectively, and maintain meticulous records will be instrumental in ensuring the smooth operation of our after-sales service processes.

Key Responsibilities:

• Service Coordination: Act as the primary point of contact for after-sales service inquiries, ensuring timely and accurate resolution of client issues. Coordinate with internal teams, including technical support, sales, and operations, to address service-related concerns efficiently.
• Customer Relationship Management: Maintain and enhance client relationships by providing personalized and professional support. Track client interactions, follow up on service requests, and ensure that all post-sales communications align with company standards.
• Administrative Excellence: Manage and organize service documentation, contracts, and compliance records with meticulous attention to detail. Ensure that all administrative processes are streamlined and aligned with company policies and regulatory requirements.
• Performance Monitoring: Monitor and report on service performance metrics, identifying trends and areas for improvement. Collaborate with leadership to implement strategies that enhance service quality and operational efficiency.
• Process Improvement: Continuously evaluate and refine after-sales service workflows to eliminate bottlenecks and enhance productivity. Propose innovative solutions to optimize service delivery and client satisfaction.
• Cross-Functional Collaboration: Work closely with sales, marketing, and technical teams to ensure seamless integration between pre-sales and after-sales processes. Act as a liaison between clients and internal departments to facilitate smooth service transitions.

This opportunity is perfect for a results-driven professional with a strong administrative background and a passion for delivering outstanding customer service. If you are eager to contribute to a dynamic team and make a tangible impact on client success, we invite you to apply and be part of Digital HR Consultancy’s mission to redefine service excellence in the region.

At Digital HR Consultancy, we foster a collaborative and inclusive work environment where innovation and professional growth are prioritized. Join us in Jeddah and take the next step in your career while making a meaningful difference in the after-sales service landscape.