Digital System Operation Specialist (DevOps Lead)

Digital System Operation Specialist (DevOps Lead) – Drive Excellence in Digital Operations and Team Leadership

Are you a visionary leader with a passion for optimizing digital systems, fostering high-performing teams, and ensuring seamless operational excellence? We are seeking a dynamic and results-driven Digital System Operation Specialist (DevOps Lead) to spearhead our digital infrastructure initiatives, elevate team performance, and deliver unparalleled service reliability. In this pivotal role, you will lead day-to-day operations, implement industry-leading best practices, and drive continuous improvement across our digital platforms, applications, and integrations.

As the DevOps Lead, you will serve as the strategic architect of our digital operations, bridging the gap between technical execution and business objectives. Your expertise will be instrumental in ensuring our systems operate at peak performance, while mentoring a high-impact team to deliver exceptional service quality. This role is ideal for an experienced professional who thrives in a fast-paced environment, where innovation, accountability, and collaboration are key to success.

Key Responsibilities

Your role will encompass a broad spectrum of responsibilities, ensuring our digital ecosystem remains robust, scalable, and aligned with business goals:

• Leadership and Team Development: Mentor and guide a dedicated team of digital systems specialists, fostering a culture of continuous learning and professional growth. Assign tasks with precision, monitor performance metrics, and cultivate an environment where innovation and accountability thrive.
• Incident and Problem Management: Act as the final escalation point for complex technical issues, ensuring timely resolution in adherence to strict SLAs. Implement proactive monitoring and performance optimization strategies to minimize downtime and enhance system reliability.
• ITIL Best Practices: Champion ITIL frameworks for incident, problem, and change management, ensuring processes are streamlined and aligned with industry standards. Conduct thorough root cause analyses (RCAs) to address recurring issues and drive sustainable solutions.
• Service Excellence and Governance: Track and report on critical KPIs, SLAs, and service performance metrics to ensure transparency and accountability. Maintain comprehensive documentation, knowledge bases, and support runbooks to empower the team and enhance service delivery.
• Digital Transformation and Innovation: Collaborate on digital transformation initiatives, system upgrades, and integrations to future-proof our infrastructure. Recommend and implement enhancements that improve stability, scalability, and user experience, ensuring our systems evolve in tandem with business needs.
• Vendor and Stakeholder Collaboration: Liaise with external vendors to resolve technical issues, negotiate enhancements, and manage licensing agreements. Act as a bridge between technical teams and business stakeholders to ensure alignment and seamless communication.
• Cybersecurity and Compliance: Ensure adherence to cybersecurity protocols, regulatory frameworks (such as SAMA CSF and PDPL), and data privacy standards. Implement robust access controls, audit logging, and compliance reporting mechanisms to safeguard our digital assets.

Why Join Us?

This is more than a job—it’s an opportunity to shape the future of our digital operations. As the DevOps Lead, you will:

• Make a tangible impact on our organization’s digital maturity and operational efficiency.
• Work with cutting-edge technologies and cloud platforms (Oracle, AWS, Azure) to drive innovation.
• Lead a high-performing team, fostering a collaborative and growth-oriented culture.
• Contribute to strategic initiatives that align technology with business objectives.
• Operate in a dynamic environment where your leadership and technical expertise will be recognized and rewarded.

Qualifications and Experience

To excel in this role, you will bring a robust blend of technical expertise, leadership acumen, and a commitment to excellence:

• A Bachelor’s degree in Information Technology, Computer Science, or a related field is required.
• 5+ years of hands-on experience in IT/application support, with at least 2 years in a supervisory or lead role demonstrating your ability to mentor and manage teams effectively.
• Proven expertise in managing digital platforms, SaaS solutions, and system integrations, with a deep understanding of their operational intricacies.
• Familiarity with ITIL processes, service desk tools, and incident management systems, ensuring you can implement best practices from day one.
• Experience with cloud platforms (Oracle, AWS, Azure) and enterprise applications is highly preferred, as is knowledge of regulatory frameworks like SAMA CSF and PDPL.
• Strong leadership, coaching, and stakeholder management skills to drive team success and align technical initiatives with business goals.
• Exceptional problem-solving and analytical abilities to diagnose complex issues and implement scalable solutions.
• Ability to prioritize and manage multiple initiatives simultaneously, ensuring deadlines are met without compromising quality.
• Effective vendor management and negotiation skills to foster productive partnerships and resolve technical challenges collaboratively.

If you are a detail-oriented leader with a passion for digital operations and a track record of driving operational excellence, we invite you to join our team and help us redefine the standards of digital system management.