Digital System Operation Specialist (DevOps lead)

Digital System Operation Specialist (DevOps Lead) – Drive Excellence in Digital Operations

Are you a visionary technical leader with a passion for optimizing digital systems, fostering high-performance teams, and delivering seamless operational excellence? We are seeking a dynamic Digital System Operation Specialist (DevOps Lead) to spearhead our digital infrastructure initiatives, ensuring robust system performance, security, and continuous improvement. In this pivotal role, you will lead our digital operations team, implement industry-leading best practices, and drive innovation to support our organization’s digital transformation goals.

As the DevOps Lead, you will be responsible for overseeing the end-to-end management of our digital systems, including applications, platforms, integrations, and portals. Your strategic leadership will ensure that our systems operate at peak efficiency, with minimal downtime and maximum reliability. You will act as the primary escalation point for complex technical challenges, leveraging your expertise to resolve critical issues while maintaining adherence to strict Service Level Agreements (SLAs).

Key Responsibilities

Your role will encompass a broad spectrum of responsibilities, blending technical leadership with operational governance:

• Technical Leadership and System Optimization: Lead day-to-day operations for our digital systems, ensuring high availability, performance optimization, and real-time monitoring. Implement proactive measures to mitigate risks and enhance system resilience.
• Incident and Problem Management: Serve as the final authority for escalated technical issues, conducting thorough root cause analyses to prevent recurring problems. Collaborate with cross-functional teams to implement permanent solutions that drive operational stability.
• Team Management and Development: Mentor and guide a high-performing Digital Systems Support team, fostering a culture of continuous learning and professional growth. Assign tasks strategically, monitor performance metrics, and ensure alignment with organizational objectives.
• ITIL Framework Implementation: Champion ITIL best practices for incident, problem, and change management, ensuring standardized processes that enhance efficiency and accountability. Maintain comprehensive documentation, knowledge bases, and support runbooks to facilitate seamless operations.
• Performance Tracking and Reporting: Track and analyze Key Performance Indicators (KPIs), SLAs, and service performance metrics to identify trends and areas for improvement. Present actionable insights to stakeholders and drive data-driven decision-making.
• Digital Transformation and System Enhancements: Actively participate in digital transformation initiatives, system upgrades, and integrations to future-proof our infrastructure. Recommend and implement improvements that enhance scalability, user experience, and system reliability.
• Vendor and Stakeholder Collaboration: Liaise with external vendors to resolve technical issues, negotiate enhancements, and manage licensing agreements. Foster strong relationships with stakeholders across departments to ensure alignment and collaboration.
• Compliance and Security Governance: Ensure strict adherence to cybersecurity protocols, regulatory frameworks, and data privacy standards. Implement robust access controls, audit logging, and compliance reporting mechanisms to safeguard our digital assets.
• Strategic Innovation: Stay ahead of industry trends and emerging technologies to propose innovative solutions that align with our long-term digital strategy. Drive cultural change towards a more agile, collaborative, and customer-centric approach to operations.

This role is ideal for a seasoned professional who thrives in a fast-paced, dynamic environment and is committed to delivering exceptional operational outcomes. If you are a strategic thinker with a strong technical background and a passion for leadership, we invite you to join our team and make a lasting impact on our digital infrastructure.

Qualifications and Experience

The successful candidate will possess a blend of technical expertise, leadership acumen, and a commitment to operational excellence:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced certifications in DevOps, ITIL, or cloud platforms are a significant advantage.
• Experience: Minimum of 5 years in IT/application support, with at least 2 years in a supervisory or lead role. Proven experience in managing digital systems, including applications, platforms, and integrations, is essential.
• Technical Proficiency: Deep understanding of digital platforms, SaaS solutions, and system integrations. Familiarity with cloud environments (e.g., Oracle, AWS, Azure) and enterprise applications is highly preferred.
• Process and Framework Knowledge: Extensive experience with ITIL processes, service desk tools, and incident management systems. Knowledge of regulatory frameworks such as SAMA CSF and PDPL is a plus.
• Leadership and Soft Skills: Exceptional leadership, coaching, and team management skills to inspire and develop high-performing teams. Strong problem-solving abilities, analytical thinking, and effective communication to engage with stakeholders at all levels.
• Vendor and Stakeholder Management: Proven ability to negotiate with vendors, manage relationships, and drive collaborative solutions. Excellent stakeholder management skills to ensure cross-departmental alignment.
• Innovation and Adaptability: A proactive mindset with a focus on continuous improvement and innovation. Ability to prioritize multiple initiatives while maintaining a high level of detail and accountability.

Join us in shaping the future of digital operations and become a key driver of our organization’s success. Your expertise and leadership will be instrumental in ensuring our systems are not only reliable but also innovative and aligned with our strategic goals.