Service Coordinator

Service Coordinator – Drive Operational Excellence in a Dynamic Oil & Gas Environment

Are you a detail-oriented professional with a passion for streamlining operations, fostering strong vendor relationships, and ensuring seamless service delivery? We are seeking a highly organized and proactive Service Coordinator to play a pivotal role in our global operations, bridging the gap between technical teams, customers, and internal stakeholders. In this dynamic role, you will oversee procurement, project tracking, financial oversight, and administrative coordination to ensure smooth workflows and customer satisfaction.

As our Service Coordinator, you will be the linchpin of our service ecosystem, ensuring that every aspect of our operations—from vendor management to project billing—operates with precision and efficiency. This is an opportunity to make a tangible impact in a fast-paced, results-driven environment where your organizational skills and strategic thinking will be instrumental in driving success.

Key Responsibilities

Your role will encompass a broad spectrum of responsibilities, ensuring seamless coordination across multiple facets of our service operations:

• Procurement & Vendor Management: Lead the procurement process by generating quotation requests, preparing purchase requisitions, and issuing Purchase Orders (POs). Track all purchasing activities to ensure compliance with company policies and cost efficiency. Cultivate strong relationships with vendors to guarantee timely deliveries and optimal pricing. Coordinate Internal Change Proposal Orders (ICPOs) and related requests, including the issuance and tracking of work orders and transfer orders.
• Monitoring & Performance Tracking: Continuously monitor and track progress across assigned tasks, identifying and escalating any deviations or delays for timely resolution. Maintain rigorous oversight of warranty claims, upgrades, and parts status, ensuring all activities are documented and reported weekly. Act as the primary liaison with customers to facilitate the mobilization of Service Engineers within agreed-upon timelines. Ensure the Service Engineer resourcing plan remains accurate and up-to-date. Represent the department in internal and external meetings, disseminating critical information to Service Engineers regarding job mobilization.
• Financial & Billing Oversight: Conduct financial reviews of service projects in our Tracker FSM system, preparing detailed billing documentation for Service Engineers. Collaborate with the accounts department to ensure accurate invoicing and timely payment processing to customers. Provide comprehensive support for additional service project duties as required.
• Training Coordination: Maintain regular communication with the Training Department to stay aligned with training schedules and requirements. Track and report the progress of Field Service Technicians (FSTs) in their training assignments, ensuring adherence to development timelines. Compile and submit weekly reports on training activities and progress.
• Administrative Excellence: Oversee tools calibration, including storage management and tracking due dates. Manage transportation and hotel bookings, verifying invoices and coordinating necessary arrangements. Provide general administrative support to enhance day-to-day operations, ensuring all records—operational tasks, communications, and follow-ups—are meticulously organized and accessible.

Qualifications & Skills

To excel in this role, you will bring a blend of educational attainment, industry experience, and key competencies that align with our commitment to excellence:

• Education: A Bachelor’s degree or equivalent combination of education and experience is required.
• Experience: Proven working knowledge within a service or manufacturing environment, with a focus on operational coordination, procurement, and administrative support.
• Key Competencies:
• Strategic Thinking: Ability to analyze processes, identify inefficiencies, and propose actionable improvements to enhance operational workflows.
• Time Management: Demonstrated ability to work under tight deadlines while maintaining accuracy and attention to detail.
• Communication & Interpersonal Skills: Strong verbal and written communication skills to liaise effectively with customers, vendors, internal teams, and Service Engineers.
• Operational Agility: Willingness to provide colleagues with critical information, eliminate roadblocks, and prioritize tasks based on urgency and impact. Ability to define, adhere to, and continuously improve business processes.
• Problem-Solving: Proactive approach to identifying and resolving disputes or challenges with fairness and equity.
• Energy & Initiative: Enthusiasm for embracing challenges and seizing opportunities to drive positive outcomes.
• Organizational Excellence: Exceptional ability to plan, prioritize, and manage workloads efficiently, ensuring all tasks are completed to the highest standard.

Join us in our mission to empower the oil and gas industry with cutting-edge solutions and operational excellence. As part of our global family, you will contribute to a culture that values innovation, collaboration, and service above all. If you are ready to take on a dynamic role that combines administrative precision with strategic impact, we invite you to apply and be part of a team that truly powers the industry.