IT Support

IT Support Specialist – Join JASARA PMC in Riyadh

Are you a detail-oriented professional with a passion for technology and a commitment to delivering seamless IT solutions? JASARA PMC is seeking a dedicated IT Support Specialist to join our dynamic team in Riyadh. In this pivotal role, you will be the backbone of our technological infrastructure, ensuring smooth operations, resolving technical challenges, and providing exceptional support to both internal teams and end-users.

As an IT Support Specialist at JASARA PMC, you will play a critical role in maintaining the stability and efficiency of our IT systems. Your expertise will be instrumental in troubleshooting hardware and software issues, optimizing performance, and implementing best practices to enhance our technological environment. This is an opportunity to contribute to a forward-thinking organization while growing your career in a collaborative and innovative setting.

In this dynamic role, your responsibilities will include:

• First-line technical support: Provide prompt, professional, and effective troubleshooting for hardware, software, and network-related issues across all departments.
• Helpdesk management: Act as the primary point of contact for IT-related inquiries, ensuring all issues are documented, tracked, and resolved efficiently.
• System maintenance: Monitor and maintain IT systems, including desktops, laptops, servers, and peripherals, to ensure optimal performance and reliability.
• Software deployment: Assist in the installation, configuration, and updates of software applications while ensuring compatibility and security.
• User training and documentation: Develop and deliver training sessions to end-users, fostering a culture of IT literacy and self-sufficiency. Maintain clear and concise documentation for IT processes and solutions.
• Collaboration with IT teams: Work closely with internal IT teams to identify trends, propose improvements, and contribute to the continuous enhancement of our IT infrastructure.
• Security compliance: Ensure adherence to IT security policies and best practices to safeguard sensitive data and systems.

What we look for in a candidate:

• A strong foundation in IT support principles, with hands-on experience in troubleshooting and resolving technical issues.
• Proven expertise in operating systems (Windows, Linux, or macOS) and familiarity with enterprise-level IT environments.
• Experience with network protocols, hardware components, and common IT tools (e.g., Active Directory, VPNs, antivirus software).
• Excellent communication skills, both verbal and written, to interact effectively with technical and non-technical stakeholders.
• A problem-solving mindset with the ability to think critically and creatively to resolve complex issues.
• Certifications such as CompTIA A+, Network+, or ITIL would be a significant advantage.

If you are a proactive, solution-oriented professional eager to make a meaningful impact in a fast-paced environment, we invite you to apply for the IT Support Specialist position at JASARA PMC. Join us in Riyadh and be part of a team that values innovation, collaboration, and excellence. Together, we will drive technological advancements that support our mission and vision.