Retail & Catering Senior Key Account Manager

Position Overview

We are seeking a highly motivated and experienced Retail & Catering Senior Key Account Manager to join our dynamic team. This exempt, Grade 15 position offers eligibility for our competitive Sales Incentive Program (SIP), providing an excellent opportunity for career growth and financial rewards. The primary responsibility of this role is to manage an assigned portfolio of key accounts, fostering long-term relationships while driving revenue growth, optimizing pricing strategies, and enhancing gross profit margins. The ideal candidate will possess a deep understanding of the retail and catering sectors, coupled with a strong technical acumen to deliver exceptional value to our customers.

Core Responsibilities

The Senior Key Account Manager will play a pivotal role in maintaining and expanding our market presence by executing the following key responsibilities:

• Account Management: Serve as the primary point of contact for assigned key accounts, ensuring their needs are met while aligning with our company’s strategic objectives. Develop and implement tailored solutions to address customer challenges and capitalize on growth opportunities.
• Revenue & Profit Optimization: Drive revenue growth and improve gross profit margins by identifying upselling and cross-selling opportunities, negotiating favorable terms, and ensuring price capture across all transactions.
• Market & Product Insights: Conduct thorough market research and analysis to identify emerging trends, new product opportunities, and competitive threats. Provide data-driven recommendations to enhance our product portfolio and customer offerings.
• Customer Engagement: Build and maintain strong, collaborative relationships with key stakeholders, including retail and catering industry leaders. Act as a trusted advisor to customers, ensuring their success aligns with our business goals.
• Technical Expertise: Leverage in-depth technical knowledge to address complex customer inquiries, troubleshoot challenges, and propose innovative solutions that deliver measurable value.
• Cross-Functional Collaboration: Partner with internal teams, including sales, marketing, logistics, and product development, to ensure seamless execution of account strategies and alignment with organizational objectives.
• Performance Tracking & Reporting: Monitor account performance, track key metrics, and prepare comprehensive reports to evaluate progress, identify gaps, and implement corrective actions as needed.

Qualifications & Competencies

To excel in this role, candidates must demonstrate the following qualifications and competencies:

• Education & Experience: A bachelor’s degree in business administration, marketing, sales, or a related field is required. A minimum of 5-7 years of progressive experience in key account management, preferably within the retail or catering sectors, is essential. Prior exposure to Sales Incentive Programs (SIP) is a strong advantage.
• Technical Proficiency: Advanced proficiency in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and data analysis tools. Familiarity with industry-specific software and ERP systems is desirable.
• Analytical & Strategic Thinking: Exceptional analytical skills with the ability to interpret complex data, identify trends, and develop actionable insights. A strategic mindset to anticipate market shifts and proactively adjust account strategies accordingly.
• Communication & Leadership: Outstanding verbal and written communication skills, with the ability to articulate ideas clearly and persuasively. Strong leadership qualities to mentor junior team members and collaborate effectively across departments.
• Customer-Centric Approach: A relentless focus on customer satisfaction, with a proven track record of building trust, resolving challenges, and delivering results that exceed expectations.
• Adaptability & Resilience: The ability to thrive in a fast-paced, dynamic environment, managing multiple priorities while maintaining a high level of accuracy and attention to detail.

Impact & Growth Opportunities

As a Senior Key Account Manager, you will have a significant impact on the success of our organization, contributing to revenue growth, customer retention, and market expansion. Your work will directly influence the performance of our key accounts, ensuring their long-term satisfaction and loyalty. This role offers substantial growth opportunities, including the potential for advancement into leadership positions, participation in high-impact projects, and exposure to senior management. Additionally, eligibility for the Sales Incentive Program provides a clear pathway to enhanced earnings based on performance.

If you are a results-driven professional with a passion for sales, customer relationships, and strategic growth, we invite you to apply for this exciting opportunity to shape the future of our retail and catering divisions.