Order Taker

Join Fairmont as an Order Taker in Riyadh

Fairmont is seeking a dedicated and customer-focused Order Taker to join our dynamic team in Riyadh. In this pivotal role, you will serve as the frontline representative of our brand, ensuring seamless and efficient order processing while delivering exceptional service to our valued customers. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. If you are passionate about providing outstanding service and contributing to a world-class hospitality experience, we invite you to apply for this exciting opportunity.

Key Responsibilities

• Order Processing: Accurately record and process customer orders through various channels, including in-person, telephone, and digital platforms, ensuring all details are captured correctly.
• Customer Interaction: Engage with customers in a professional and courteous manner, addressing inquiries, providing menu recommendations, and resolving any concerns to enhance their dining experience.
• Team Collaboration: Work closely with kitchen staff, servers, and management to ensure smooth order flow and timely delivery of food and beverages, maintaining high standards of efficiency and quality.
• Point of Sale (POS) Management: Operate and manage POS systems to process transactions, handle payments, and generate receipts, ensuring accuracy and compliance with company policies.
• Upselling and Promotions: Actively promote special offers, seasonal menus, and additional items to maximize revenue while aligning with customer preferences and business objectives.
• Compliance and Hygiene: Adhere to all health, safety, and hygiene regulations, maintaining a clean and organized workspace to uphold the highest standards of food safety and customer well-being.
• Problem Resolution: Address customer complaints or discrepancies in orders promptly and professionally, escalating issues to management when necessary to ensure swift resolution.

Qualifications and Skills

To excel in this role, candidates should meet the following requirements:

• A minimum of high school diploma or equivalent; prior experience in a customer service or hospitality role is a plus.
• Fluency in English and Arabic is essential, with excellent verbal and written communication skills to interact effectively with diverse customers.
• Strong multitasking abilities and the capacity to work under pressure in a high-volume environment while maintaining composure and accuracy.
• Proficiency in using POS systems and basic computer applications, with a willingness to adapt to new technologies and tools.
• A customer-centric mindset with a passion for delivering personalized service and creating memorable experiences for guests.
• Reliability, punctuality, and the ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.

Why Choose Fairmont?

As part of the Fairmont family, you will be joining a globally recognized brand synonymous with luxury, elegance, and unparalleled hospitality. Our commitment to excellence extends beyond our guests to our employees, offering a supportive and inclusive work environment where your contributions are valued and recognized. In addition to competitive compensation and benefits, Fairmont provides opportunities for professional growth and development, empowering you to build a rewarding career in the hospitality industry. If you are ready to take the next step in your career and become part of a team dedicated to creating extraordinary experiences, we encourage you to apply today.