Information Technology Technical Support

Position Overview

Riyadh Cables Group, the preeminent manufacturer of electrical wires and cables in the MENA region, is seeking a skilled and motivated Information Technology Technical Support Specialist to join our dynamic team in Riyadh, Kingdom of Saudi Arabia. As a key member of our IT department, you will play a pivotal role in ensuring the seamless operation of our organization’s technology infrastructure by providing exceptional technical support, maintaining system integrity, and fostering a productive digital environment for our workforce. This role is ideal for a detail-oriented professional with a passion for problem-solving and a commitment to delivering high-quality IT services.

Key Responsibilities

The Information Technology Technical Support Specialist will be responsible for a wide range of duties designed to enhance the efficiency and reliability of our IT systems. Your core responsibilities will include:

• First-Line Technical Support: Deliver prompt and effective first-line support to end-users, addressing hardware, software, and network-related issues with professionalism and efficiency. Respond to IT support tickets in a timely manner to minimize downtime and disruptions to business operations.
• Troubleshooting and Resolution: Diagnose and resolve system errors, connectivity issues, application malfunctions, and peripheral device problems through remote or on-site interventions. Ensure that technical issues are addressed with minimal impact on user productivity.
• System Maintenance and Optimization: Perform routine system checks, updates, and backups to maintain optimal performance and data integrity. Monitor system performance proactively to identify and resolve potential issues before they escalate. Install, configure, and update operating systems, applications, and security software to align with organizational standards.
• User Account and Access Management: Create, manage, and deactivate user accounts in compliance with company policies. Assist employees with password resets, access control issues, and other authentication-related challenges. Provide training and guidance to users on the proper use of hardware, software, and IT resources to maximize efficiency and security.
• Network Infrastructure Support: Assist in maintaining network hardware, including routers, switches, and wireless access points. Troubleshoot basic network connectivity problems and collaborate with the network administrator to implement necessary changes and upgrades. Ensure network reliability and performance to support business operations.
• Documentation and Reporting: Maintain comprehensive documentation of technical issues, solutions, and resolutions for future reference and knowledge sharing. Keep an updated inventory of IT equipment and software licenses to ensure compliance and efficient resource allocation. Provide regular reports on system health, support activities, and IT project progress to stakeholders.
• Collaboration and IT Projects: Participate in IT projects, such as system migrations, hardware rollouts, and software implementations, to support organizational growth and innovation. Collaborate with cross-functional teams to improve IT processes, enhance user experience, and drive continuous improvement in our technology infrastructure.

Qualifications and Requirements

To excel in this role, candidates must meet the following qualifications and possess the necessary technical and interpersonal skills:

• Education: An associate degree in Information Technology, Computer Science, or a related field is required. A bachelor’s degree in a relevant discipline is preferred.
• Experience: A minimum of 2 to 5 years of proven experience in an IT support role, with a track record of delivering high-quality technical assistance and resolving complex issues efficiently.
• Certifications: Relevant certifications such as CompTIA A+, Network+, Microsoft 365, or ITIL are highly desirable and will be considered a significant advantage.
• Technical Proficiency: Strong familiarity with desktop operating systems, including Windows, macOS, and Linux. A solid understanding of networking principles, protocols, and security best practices is essential. Proficiency in Microsoft Office 365, Active Directory, antivirus tools, backup solutions, and remote support tools is required.
• Soft Skills: Exceptional problem-solving and troubleshooting abilities, coupled with excellent communication and interpersonal skills. The ability to prioritize tasks, manage multiple responsibilities, and work effectively in a team environment is critical.
• Hardware Knowledge: Hands-on experience with hardware repairs, replacements, and the maintenance of peripheral devices such as printers and scanners.

Why Join Riyadh Cables Group?

As a leading manufacturer in the MENA region, Riyadh Cables Group is committed to innovation, sustainability, and excellence. By joining our team, you will have the opportunity to contribute to the growth and success of a dynamic organization that is at the forefront of technological advancement in the electrical and communication sectors. We offer a competitive compensation package, professional development opportunities, and a collaborative work environment that values diversity, creativity, and sustainability. If you are a dedicated IT professional looking to make a meaningful impact, we encourage you to apply and become part of our success story.