Senior Product Manager

About Us

Soar is a dynamic global fintech startup dedicated to revolutionizing financing and investment solutions. Headquartered in Saudi Arabia, we are rapidly expanding across the region with a clear mission: empowering individuals to achieve their financial aspirations through cutting-edge financial and property investment tools. Our multi-purpose platform is meticulously designed to deliver a seamless, intuitive, and user-centric experience, ensuring accessibility and simplicity for all users.

Role Overview

The Senior Product Manager will play a pivotal role in shaping the vision, strategy, and execution of enterprise systems, core platforms, and integrations that underpin our secure, compliant, and scalable fintech products. This position requires end-to-end ownership of shared capabilities and operational platforms, including third-party integrations, CRM systems, customer support platforms, admin portals, and data platforms. These systems are critical to the success of multiple product and business squads, ensuring seamless operations and exceptional user experiences.

This is a senior-level role that demands exceptional judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions impact customer experience, operational efficiency, and regulatory compliance. The ideal candidate will thrive in a fast-paced, innovative environment where strategic thinking and execution excellence are paramount.

Key Responsibilities

Platform & Internal Systems Strategy

• Define and own the long-term strategy for platform and internal systems, ensuring alignment with business growth and regulatory requirements.
• Establish and enforce platform principles and standards, including API-first design, reuse-driven development, audit-readiness, and security-by-default approaches.
• Proactively identify structural gaps within the platform and lead initiatives to enhance scalability, reliability, and operational risk management.

Senior Ownership of Third-Party Integrations

• Lead the product ownership of complex third-party integrations, including:
• Identity and verification providers
• Credit bureaus and risk data services
• Banking, payments, and financing partners
• Government and regulatory systems
• Drive integration strategy across vendors by establishing standardized integration patterns, SLA requirements, monitoring protocols, and incident management frameworks.
• Develop and implement versioning, migration, and deprecation strategies to ensure seamless transitions and minimal disruption.
• Collaborate with procurement, legal, and engineering teams to streamline vendor selection and onboarding processes.

CRM, Customer Support & Case Management Platforms

• Own the product direction for CRM and customer support systems, focusing on:
• Customer lifecycle management
• Case handling, disputes, and escalations
• Compliance-driven workflows, including KYC/AML reviews and investigations
• Ensure deep integration between CRM, support platforms, and core fintech systems to enhance operational efficiency.
• Optimize workflows to reduce manual effort and improve resolution times, driving higher customer satisfaction.

Admin Portals & Operational Tooling

• Lead the product ownership of admin portals and internal dashboards utilized by operations, risk and compliance, customer support, finance, and reconciliation teams.
• Ensure admin tools support role-based access control, audit trails, secure approvals, and exception handling.
• Design systems capable of handling high-volume operations with robust usability and governance controls.
• Balance operational flexibility with strong governance to maintain compliance and efficiency.

Regulatory, Risk & Compliance Leadership

• Act as a senior product partner to Risk, Compliance, Legal, and InfoSec teams to translate regulatory obligations into scalable platform capabilities.
• Ensure all platform and operational systems are audit-ready by design, with full traceability and reporting capabilities.
• Lead product responses to regulatory findings, audits, and remediation initiatives, driving continuous improvement.

Roadmap Ownership & Cross-Squad Alignment

• Own and communicate a multi-quarter platform roadmap, balancing regulatory commitments, operational efficiency, and product enablement.
• Drive prioritization decisions that consider company-wide impact and long-term platform health.
• Manage complex dependencies across product squads and business functions to ensure cohesive execution.

Execution, Quality & Resilience

• Collaborate closely with engineering leadership to define and enforce non-functional requirements, including availability, performance, and security standards.
• Establish business continuity and disaster recovery expectations to ensure operational resilience.
• Implement safe delivery practices through staged rollouts, robust monitoring, and proactive incident management.

Metrics, Outcomes & Continuous Improvement

• Define and track key performance indicators to measure the success of platform initiatives and operational improvements.
• Drive a culture of continuous improvement by analyzing metrics, identifying trends, and implementing data-driven enhancements.