CRM Integration Engineer

About the Role

We are looking for a seasoned CRM Integration Engineer to join our dynamic team. In this pivotal role, you will leverage your expertise in Customer Relationship Management (CRM) systems and enterprise application integrations to drive innovation, streamline operations, and enhance customer engagement. The ideal candidate will possess a minimum of five years of hands-on experience in CRM development, administration, and integration, with a proven track record of delivering scalable, high-performance solutions that align with business objectives. Your responsibilities will span the entire lifecycle of CRM systems, from design and implementation to optimization and support, ensuring seamless data exchange and uninterrupted service delivery.

Key Responsibilities

As a CRM Integration Engineer, you will play a critical role in managing, maintaining, and enhancing our CRM infrastructure to support business operations and drive performance improvements. Your core responsibilities will include:

• System Management and Optimization: Oversee the administration, configuration, and customization of CRM systems, including entities, forms, views, workflows, business rules, and plugins, to meet evolving business needs.
• Integration Development: Design, develop, and maintain robust integrations between CRM platforms and other enterprise systems using APIs, web services, and middleware solutions to facilitate seamless data exchange and process automation.
• Custom Solution Development: Build and extend CRM functionality through custom solutions and extensions using C#, .NET, JavaScript, and other CRM-specific technologies to address unique business requirements.
• Data Management: Execute data migration initiatives with a focus on maintaining data accuracy, consistency, and integrity across all environments, ensuring seamless transitions and operational continuity.
• Performance Monitoring and Troubleshooting: Proactively monitor system and integration performance, identify potential issues, and implement corrective actions to uphold service reliability, availability, and efficiency.
• Collaboration and Support: Work closely with cross-functional teams, including IT, sales, marketing, and customer service, to deliver integrated solutions and provide technical support to end users, fostering a collaborative and solution-oriented environment.
• Documentation and Compliance: Prepare and maintain comprehensive technical and operational documentation for systems, integrations, and support processes to ensure transparency, compliance, and knowledge sharing across the organization.

Required Qualifications & Experience

To excel in this role, you must meet the following qualifications and possess the following skills:

• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
• Experience: Minimum of five years of professional experience in CRM systems development, administration, or integration, with a focus on designing and implementing enterprise-level solutions.
• Technical Proficiency: Extensive experience with CRM platforms, particularly Microsoft Dynamics 365 CRM, and strong expertise in C#, .NET, JavaScript, and CRM customization tools.
• Integration Expertise: Hands-on experience designing and implementing integrations using APIs, web services, and middleware technologies to connect CRM systems with SQL Server, SharePoint, and other enterprise applications.
• Database Management: In-depth knowledge of SQL Server and database management, including performance optimization and data integrity best practices.
• Analytical and Problem-Solving Skills: Exceptional ability to analyze complex business and technical requirements, troubleshoot issues, and develop effective, scalable solutions.
• Communication and Collaboration: Strong interpersonal and communication skills, with the ability to work effectively in cross-functional teams and convey technical concepts to non-technical stakeholders.

Why Join Us?

As a CRM Integration Engineer, you will have the opportunity to work on cutting-edge technologies, collaborate with industry experts, and contribute to projects that drive business growth and customer satisfaction. We offer a competitive compensation package, professional development opportunities, and a collaborative work environment that values innovation, integrity, and excellence. If you are passionate about CRM systems and eager to make a meaningful impact, we invite you to apply and become a key player in our success story.