SALES SUPPORT SENIOR OFFICER

Position Overview

We are seeking a highly organized and detail-oriented Sales Support Senior Officer to join our dynamic team. In this critical role, you will serve as the backbone of our sales operations, ensuring seamless order processing, accurate data management, and exceptional customer service. Your expertise will directly contribute to the efficiency of our sales processes and the satisfaction of our clients. This position requires a proactive individual with strong analytical skills and the ability to collaborate effectively across departments.

Key Responsibilities

• Order Processing and Accuracy: Accurately enter and process customer orders into the company’s sales system, verifying product specifications, quantities, and pricing to ensure compliance with contractual agreements and company standards.
• Cross-Department Coordination: Collaborate closely with the warehouse and logistics teams to guarantee timely order fulfillment, addressing any potential delays or discrepancies proactively. Maintain regular follow-ups with the demand and distribution team to ensure the timely shipment of back orders and adherence to delivery schedules.
• Customer and Sales Team Support: Respond to inquiries from the sales team and resolve order-related issues promptly and professionally. Assist customers with return requests, including submitting return forms and managing the entire return process in accordance with company policies.
• Pricing and Quotation Management: Prepare and issue accurate price quotations for customers based on product specifications and established pricing guidelines. Coordinate with the sales team to ensure all quotations are submitted correctly and in a timely manner.
• Data and Record Management: Maintain organized filing systems and meticulous records of all sales-related documents, including orders, returns, and quotations. Ensure compliance with data security and confidentiality protocols.
• Promotional and Supplementary Order Oversight: Monitor promotional item activities, identifying opportunities for intervention when necessary, such as cancellations or supplementary orders. Process monthly SPOT orders to accommodate fluctuating demand and ensure operational flexibility.
• Performance Tracking and Reporting: Conduct daily and weekly tracking of sales performance, delivery timelines, and stock levels to ensure adherence to service level agreements. Generate reports as required to support data-driven decision-making within the organization.

Qualifications and Competencies

To excel in this role, you must possess the following qualifications and skills:

• A high school diploma or equivalent qualification is required; additional certifications in business administration or related fields are a plus.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with advanced Excel skills preferred for data analysis and reporting.
• Exceptional organizational and time management abilities, with a keen eye for detail to ensure accuracy in all tasks.
• Strong communication skills, both written and verbal, with fluency in English required. Additional language proficiency is advantageous.
• Demonstrated ability to work independently and collaboratively within a fast-paced environment, managing multiple priorities effectively.
• Fast and accurate data entry skills, with a commitment to maintaining high standards of precision and efficiency.
• Familiarity with sales and order management systems is beneficial but not mandatory, as training will be provided.

Work Environment and Expectations

The Sales Support Senior Officer will operate in a professional office setting, with occasional collaboration required across departments. This role demands a high level of accountability, adaptability to changing priorities, and a proactive approach to problem-solving. The ideal candidate will thrive in a structured yet dynamic environment, contributing to the overall success of the sales team and the organization.