SALES EXECUTIVE

Position Overview

We are seeking a dynamic and results-driven Sales Executive to join our team and play a pivotal role in expanding our market presence by driving sales growth and fostering strong customer relationships. In this position, you will be responsible for selling a comprehensive range of our company’s products to assigned customers while adhering to group channel guidelines. Your role will involve strategic planning, market analysis, and proactive engagement with clients to maximize sales opportunities and ensure customer satisfaction.

Key Responsibilities

The Sales Executive will be tasked with a diverse set of responsibilities designed to enhance sales performance and maintain operational efficiency. Your duties will include:

• Product Sales and Market Expansion: Sell the company’s full range of products to assigned customers, ensuring alignment with group channel guidelines and market strategies.
• Competitive Intelligence: Monitor and report on competitive activities within your sales area. Provide actionable insights and suggestions for strategic retaliation or countermeasures to maintain a competitive edge.
• Order Management: Prepare and process special order requests, including pricing, design specifications, approvals, and minimum order quantities (MOQs). Ensure all necessary approvals are obtained from both customers and internal stakeholders.
• Inventory and Logistics Oversight: Prepare and manage Sales Production Orders (SPOs) to ensure full quantity production for customers, minimizing excess stock in the warehouse unless explicitly approved by Sales Management.
• Financial Compliance: Collect invoices in accordance with the company’s aging policy to ensure timely payments and maintain healthy cash flow.
• Documentation and Reporting: Prepare and organize all required documents for market visits, call cycles, and business reviews. Maintain accurate records and submit necessary reports to the sales team leader.
• Customer Relationship Management: Build and sustain professional business relationships with customers, ensuring high levels of satisfaction and loyalty. Revisit lost customers to explore opportunities for regaining business once any hindering conditions have been resolved.
• Account Management: Open new accounts in the company’s ERP (JDE) or CRM systems, ensuring all required documentation—such as VAT certificates, commercial registrations, national addresses, and CIS—is valid and up to date.
• Digital Transformation Support: Transfer the maximum number of accounts to the company’s ECOM online platform. Train customers on how to utilize the Napco platform effectively and monitor their performance to prevent any decline in sales volume.
• Market Development: Identify and register new potential customers in your assigned territory using CRM tools. Develop tailored sales strategies to close gaps and maximize sales opportunities across product lines.
• Issue Resolution: Handle customer complaints promptly and escalate unresolved issues to the sales team leader for further action. Prepare Quarterly Business Reviews (QBRs) in JDE or ECOM and discuss them with your team leader to align on performance and opportunities.
• Order Processing and Compliance: Enter customer orders into the JDE system with precision, ensuring compliance with company policies regarding credit limits, customer limits, and pricing structures.
• Financial Reporting: Submit daily collection reports for distributors or accountants to maintain transparency and accountability in financial transactions.
• Returns and Quality Assurance: Process returns for products with quality issues or incorrect orders, obtaining necessary approvals from concerned parties to ensure smooth resolution.

Qualifications and Competencies

To excel in this role, candidates must meet the following educational and professional requirements:

• Education: Minimum of a high school diploma or equivalent qualification.
• Language Proficiency: Fluency in English at a professional level.
• Technical Skills: Strong computer literacy, with proficiency in using ERP systems (JDE), CRM tools, and Microsoft Office Suite.
• Experience: A minimum of 1 to 2 years of relevant experience in a sales or customer-facing role within a similar industry.

The ideal candidate will possess a proactive mindset, excellent communication skills, and a strong ability to build and maintain relationships with clients. If you are a motivated professional looking to advance your career in sales and contribute to the growth of a dynamic organization, we encourage you to apply for this exciting opportunity.