Cluster Assistant Sales Director - Government & Royalty GCC - Raffles & Fairmont The Red Sea

Cluster Assistant Sales Director - Government & Royalty GCC - Raffles & Fairmont The Red Sea

The upcoming Raffles & Fairmont The Red Sea, nestled within the kingdom's groundbreaking Red Sea Project, will offer a nature-focused resort experience with 361 rooms, eleven distinct dining concepts, an overwater restaurant with stunning views, and a world-class spa. Situated next to an 18-hole championship golf course, this resort will set new standards in sustainable development along 200km of untouched coastline, an archipelago of over 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites.

The Cluster Assistant Sales Director - Government & Royalty GCC is a highly specialized and confidential role responsible for generating and managing all business related to government travel, diplomatic missions, royal families, and ultra-high-net-worth individuals requiring royal-level protocols. This position demands exceptional discretion, cultural sensitivity, and an existing network within these exclusive circles.

• Strategic Relationship Management & Protocol:
• Develop and nurture long-term relationships with key contacts in government entities, embassies, consulates, royal diwans, and family offices within GCC.
• Possess an expert understanding of international and regional diplomatic protocols, royal hierarchies, and cultural nuances.
• Serve as the single point of contact for all communications, ensuring absolute discretion and confidentiality.

• Bespoke Sales Process & Itinerary Curation:
• Manage the entire sales process for complex and confidential bookings, involving extensive entourages, specific security details, and unique logistical requirements.
• Curate and present completely customized proposals for entire wings, villas, or full resort buy-outs, including detailed itineraries, security plans, and highly personalized amenities.
• Coordinate with operational departments to design and execute flawless, one-of-a-kind experiences that anticipate and exceed every guest need.

• Contract Negotiation & Compliance:
• Expertly negotiate and manage complex contracts with specialized clauses for security, privacy, force majeure, and diplomatic immunity.
• Have a deep understanding of government per diem rates, billing procedures, and compliance requirements.
• Ensure all financial transactions are handled with accuracy and discretion, adhering to strict internal and external audit trails.

• Market Intelligence & Networking:
• Maintain an impeccable network of contacts and actively leverage it to generate new business within the government and royal circles.
• Continuously gather intelligence on market trends, competitor activity, and the movements of key figures within the segment.
• Represent the resort at high-level diplomatic functions, national day celebrations, and exclusive industry events.
• Conduct a minimum of 15-20 proactive, targeted sales calls and schedule 15-20 face-to-face client meetings per week with key decision-makers.

• Internal Coordination & Security Liaison:
• Act as the primary liaison between the guest's security team and the resort's security and management team, facilitating thorough advance planning and risk assessments.
• Conduct pre-arrival briefings with all relevant resort departments to ensure complete readiness and understanding of all protocols and requirements.
• Manage all aspects of the pre-arrival process, including but not limited to vetting of staff, privacy measures, and special requests.