Wellness Attendant, Raffles & Fairmont The Red Sea

About the Role

As a Wellness Attendant at Raffles & Fairmont The Red Sea, you will play a pivotal role in delivering an exceptional wellness experience within one of Saudi Arabia’s most prestigious luxury resorts. Positioned within the groundbreaking Red Sea Project, this role offers the opportunity to contribute to a sanctuary of refined elegance and timeless luxury, where world-class amenities and natural beauty converge. Your responsibilities will encompass maintaining pristine wellness facilities, ensuring operational excellence, and providing attentive service to discerning guests seeking relaxation and rejuvenation.

Key Responsibilities

This position requires a meticulous and guest-focused individual who thrives in a dynamic environment. Your core duties will include:

• Operational Supervision & Quality Assurance:
  • Maintain impeccable cleanliness and organization across spa, fitness, and recreation areas, including treatment rooms, locker areas, relaxation lounges, and gym facilities.
  • Ensure all wellness spaces are fully prepared and replenished with towels, linens, amenities, and supplies in alignment with brand standards.
  • Support the setup and reset of treatment rooms and wellness areas before and after guest use, ensuring seamless transitions between services.
  • Monitor equipment and facilities, promptly reporting any maintenance issues to uphold operational integrity.
• Guest Experience & Service Excellence:
  • Welcome guests with warmth, professionalism, and attentive service, creating a welcoming atmosphere in all wellness facilities.
  • Assist guests with facility orientation, including locker usage, amenities, and wellness area navigation.
  • Anticipate and fulfill guest needs by ensuring the availability of towels, refreshments, and amenities at all times.
  • Maintain a serene, clean, and relaxing environment that enhances the overall wellness experience.
  • Respond promptly to guest requests and support service recovery efforts to exceed expectations.
• Team Collaboration & Support:
  • Collaborate closely with spa therapists, wellness instructors, and supervisors to ensure seamless daily operations.
  • Assist in preparing for treatments, wellness sessions, and recreational activities to facilitate smooth guest experiences.
  • Participate in daily briefings to stay informed of guest movements, operational priorities, and updates.
  • Promote a team culture rooted in cooperation, efficiency, and a shared commitment to service excellence.
• Coordination & Communication:
  • Communicate guest needs, preferences, and concerns to relevant team members with clarity and urgency.
  • Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability.
  • Report lost and found items, safety hazards, or irregularities immediately to maintain a secure environment.
• Commercial & Financial Support:
  • Support the promotion of spa services and wellness facilities through positive guest engagement and proactive communication.
  • Maintain a thorough understanding of available services, packages, and facility offerings to assist guests effectively.
  • Ensure proper usage and control of supplies to support cost efficiency and sustainability efforts.
• Standards, Safety & Compliance:
  • Adhere rigorously to Raffles & Fairmont grooming, hygiene, and presentation standards at all times.
  • Ensure compliance with health, safety, and sanitation regulations to uphold the highest standards of guest care.
  • Implement cleanliness protocols and infection control standards across all wellness areas to safeguard guest well-being.
  • Uphold guest privacy and confidentiality in all interactions and operational activities.
  • Support sustainability initiatives and environmentally responsible practices to align with the resort’s commitment to eco-conscious luxury.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• Experience: Minimum 1–2 years of experience in housekeeping, spa operations, recreation, or a comparable role within the hospitality industry. Experience in a luxury or five-star hotel environment is highly advantageous.
• Knowledge: Basic understanding of spa and wellness operations is preferred. Pre-opening experience is considered a valuable asset.
• Skills:
  • Exceptional attention to detail and adherence to cleanliness standards.
  • Strong communication and interpersonal skills to engage guests and collaborate with the team.
  • Ability to deliver courteous, professional, and personalized guest service.
  • Basic organizational and time management skills to thrive in a fast-paced environment.
• Personal Attributes:
  • A positive, friendly, and service-oriented attitude with a commitment to excellence.
  • Professional grooming and presentation to reflect the luxury standards of Raffles & Fairmont.
  • Reliability, discipline, and a proactive approach to problem-solving.
  • Calm composure and the ability to maintain poise in guest-facing situations.
  • Willingness to learn and adapt to evolving operational needs.

Join our team at Raffles & Fairmont The Red Sea and contribute to creating unforgettable wellness experiences for our guests in one of the world’s most extraordinary destinations.