Food and Beverage Team Leader

Join Miraval The Red Sea: A Visionary Role in Luxury Wellness

Miraval The Red Sea, a groundbreaking addition to the Hyatt portfolio and The Red Sea Project, represents the pinnacle of luxury wellness in one of the world’s most breathtaking marine environments. As the first Miraval Resort & Spa in the Kingdom of Saudi Arabia, this adults-only, all-inclusive sanctuary redefines holistic wellbeing by blending three decades of wellness expertise with the unparalleled beauty of Saudi Arabia’s Red Sea coast. Guests are invited to embrace "A Life In Balance" through mindful connections with nature, immersive experiences, and transformational journeys toward physical and emotional wellness. We are seeking a dedicated, growth-oriented Food and Beverage Team Leader to play a pivotal role in shaping this extraordinary vision. If you are passionate about elevating service standards, fostering a culture of excellence, and delivering unforgettable guest experiences, this is your opportunity to be part of a legacy that is redefining global wellness.

Core Responsibilities: Elevating Service and Operational Excellence

As the Food and Beverage Team Leader, you will serve as a cornerstone of operational consistency and service quality across the outlet. Your leadership will ensure that every guest interaction reflects Miraval’s core principles of mindfulness, balance, and authentic connection. Reporting to the Assistant Outlet Manager, you will drive service excellence through rigorous quality assurance, strategic training initiatives, and seamless operational support. Your role is instrumental in cultivating a team of colleagues who are not only skilled but also deeply aligned with Miraval’s values of guest-centered care and mindful service.

Key Responsibilities

• Service Excellence & Quality Assurance:
  • Champion and uphold Miraval’s service and quality standards across the outlet, ensuring every guest interaction is exceptional.
  • Conduct regular service audits, workflow observations, and quality checks to identify gaps and implement corrective actions in collaboration with leadership.
  • Foster a culture of continuous improvement by coaching colleagues on mindful service behaviors and reinforcing positive reinforcement.
  • Ensure all team members understand and apply Miraval’s service rituals and operational procedures with precision.
• Training & Development:
  • Support the Assistant Outlet Manager in onboarding new colleagues, ensuring they are fully equipped with service excellence, guest engagement, and operational readiness.
  • Deliver targeted on-the-job training to enhance colleagues’ competencies in service delivery, operational efficiency, and brand alignment.
  • Maintain comprehensive training logs, track progress, and facilitate refresher sessions to sustain high performance and consistency.
  • Act as a role model for professionalism, communication, and guest interaction, embodying Miraval’s commitment to excellence.
• Operational Support:
  • Provide hands-on support during daily operations to ensure smooth service flow and adherence to Miraval’s standards.
  • Monitor cleanliness, setup, and readiness of in-room dining service areas, ensuring alignment with brand guidelines.
  • Collaborate with the Assistant Outlet Manager to optimize workflow efficiency and enhance guest satisfaction.
  • Address operational issues promptly, escalating where necessary to maintain seamless service delivery.
• Guest Experience & Feedback:
  • Engage with guests to understand their needs and deliver personalized, mindful service that exceeds expectations.
  • Support the collection and analysis of guest feedback to identify trends and opportunities for improvement.
  • Participate in service recovery efforts with empathy and professionalism, ensuring guest concerns are resolved promptly and effectively.
• Cross-Department Collaboration:
  • Work closely with Culinary, Wellness, Front Office, Housekeeping, Engineering, and Stewarding teams to create cohesive, seamless experiences for guests.
  • Contribute to quality improvement initiatives and service excellence projects across the resort, fostering a unified approach to guest satisfaction.

Ideal Candidate Profile

We are seeking a dynamic and visionary leader with a proven track record in food and beverage operations, preferably within luxury hospitality or wellness-focused environments. The ideal candidate will possess exceptional interpersonal skills, a passion for guest-centric service, and a commitment to fostering a culture of excellence. Strong leadership abilities, operational acumen, and a deep understanding of service quality standards are essential. Additionally, the candidate should demonstrate a growth mindset, adaptability, and the ability to inspire and develop teams in a fast-paced, high-expectation setting.

Why Join Miraval The Red Sea?

As a member of the Miraval team, you will be part of a transformative journey that is redefining the future of wellness. You will work alongside industry leaders in one of the world’s most stunning destinations, where innovation and mindfulness converge to create unforgettable experiences. Miraval The Red Sea offers a unique opportunity to shape the standards of luxury wellness while growing your career in a supportive, visionary environment. If you are ready to elevate your leadership and contribute to a legacy of excellence, we invite you to apply and become part of this extraordinary vision.