Head of Terminals Operations (Red Sea International Airport)

About daa International

daa International, established in early 2014, is a specialized division of the daa Group, leveraging decades of expertise in airport ownership, investment, and commercial operations to deliver tailored solutions for investors and state owners. With a workforce of over 5,000 professionals, daa International harnesses the collective knowledge and capabilities of its global team to unlock value across all facets of airport management. Our mission is to drive operational excellence, enhance passenger experiences, and ensure sustainable growth for our partners in the aviation industry.

Why Join daa International?

At daa International, we foster a dynamic and high-performance work environment where professionals thrive alongside industry leaders. Our culture is built on the principles of equality, inclusion, and diversity, creating a collaborative space that encourages continuous development and innovation. We offer unparalleled opportunities for growth, where your contributions directly impact the success of world-class airport operations. If you are seeking a challenging yet rewarding career in a fast-paced industry, daa International provides the ideal platform to advance your expertise.

Role Overview: Head of Terminals Operations

The Head of Terminals Operations at Red Sea International Airport is a pivotal leadership position responsible for ensuring the safe, efficient, and seamless functioning of the airport terminal. This role is instrumental in maintaining operational excellence, meeting guest experience standards, and addressing operational challenges with agility. The Head of Terminals Operations will lead a team of Terminal Duty Managers, aligning terminal operations with the airport’s strategic objectives, safety protocols, and service quality benchmarks. Your leadership will be critical in driving performance, fostering stakeholder collaboration, and upholding the highest standards of operational integrity.

Key Responsibilities

• Operational Leadership: Oversee all terminal operations to ensure readiness, safety, efficiency, and adherence to business continuity plans. Develop and refine operational procedures, contingency plans, and performance standards to support seamless terminal functions.
• Team Management: Lead and mentor Terminal Duty Managers and supervisors, focusing on workforce planning, performance management, coaching, and team development to cultivate a high-performing operational team.
• Stakeholder Coordination: Collaborate closely with airlines, ground handlers, security agencies, government authorities, and service providers to ensure alignment, resolve conflicts, and maintain uninterrupted operations.
• Guest Experience Excellence: Monitor passenger experience metrics, address escalated issues, and implement initiatives that enhance the journey for travelers, ensuring compliance with service quality standards.
• Compliance & Risk Management: Ensure adherence to regulatory, safety, and quality standards through rigorous audits, inspections, risk assessments, and continuous improvement initiatives.
• Performance Monitoring & Reporting: Track operational performance, key performance indicators (KPIs), incidents, and service outcomes. Provide data-driven insights and recommendations to senior management to inform strategic decisions.
• Strategic Support: Contribute to operational planning and improvement initiatives, ensuring effective communication and issue resolution across all stakeholders. Maintain operational continuity through robust delegation, handover processes, and leadership coverage during absences.

Requirements

• Saudi National.
• Bachelor’s degree in Aviation Management, Airport Operations, or a related field.
• Minimum of 5+ years of progressive experience in aviation and airport operations, with a focus on operational management and stakeholder engagement.
• Fluency in written and spoken English.

Key Competencies

• Leadership & Strategic Decision-Making: Ability to inspire and guide teams while making informed, high-impact decisions.
• Stakeholder Management & Negotiation: Proficiency in building and maintaining strong relationships with internal and external partners.
• Crisis & Operational Management: Expertise in managing operational disruptions and implementing effective solutions under pressure.
• Airport Safety, Security & Regulatory Compliance: Deep understanding of safety protocols, security measures, and regulatory frameworks.
• Guest Experience & Service Excellence: Commitment to delivering exceptional passenger experiences and service standards.
• Performance Management & Continuous Improvement: Drive operational excellence through performance tracking, coaching, and process optimization.
• Analytical Thinking & Problem Solving: Strong analytical skills to interpret data, identify trends, and resolve complex operational challenges.
• Operational Reporting & Data-Driven Decision Making: Ability to leverage data and reporting tools to inform strategic and operational decisions.

daa International values diversity and is committed to creating an inclusive workplace. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.