Patient Experience Specialist

Patient Experience Specialist

The Patient Experience Specialist plays a pivotal role in enhancing our patients' journey by driving service excellence, addressing their concerns, and fostering a patient-centered culture across our organization. This role is instrumental in improving patient satisfaction, service quality, and the prompt resolution of patient feedback and complaints.

• Act as the primary point of contact for patients and families, addressing their feedback, concerns, complaints, and service-related inquiries.
• Conduct patient rounds, satisfaction surveys, and follow-up activities to identify areas for enhancing the patient experience.
• Collaborate with clinical and non-clinical departments to ensure timely resolution of patient concerns and service recovery.
• Monitor patient experience metrics and generate reports on patient satisfaction, complaints, and improvement initiatives.

We seek a candidate with a Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or a related field, along with 0-5 years of experience in patient experience, customer service, healthcare administration, or a related field. Healthcare or hospital experience is preferred. Strong communication, conflict resolution, and customer service skills are essential for this role.