F&B Supervisor

Position Overview

We are seeking a dedicated and experienced F&B Supervisor to join our esteemed team at The Chedi Hegra. In this pivotal role, you will oversee food and beverage operations within a luxury hospitality setting, ensuring seamless service delivery and an unparalleled guest experience. Your leadership will be instrumental in maintaining operational excellence, fostering a high-performing team, and upholding the brand’s commitment to exceptional standards. This position is based on-site and requires flexibility to accommodate shifts, including weekends and holidays.

Key Responsibilities

• Operational Leadership: Supervise daily F&B operations to ensure efficiency, adherence to service standards, and seamless execution of workflows across all outlets.
• Team Management & Development: Lead, mentor, and train F&B staff to cultivate a motivated, professional, and customer-centric team environment. Foster a culture of accountability and continuous improvement.
• Guest Experience Excellence: Monitor guest satisfaction in real-time, address concerns proactively, and anticipate needs to deliver memorable dining experiences. Maintain a guest-first approach in all interactions.
• Quality & Compliance Assurance: Enforce rigorous hygiene, safety, and quality control measures in alignment with brand and regulatory standards. Conduct regular audits to ensure compliance across all F&B operations.
• Inventory & Financial Oversight: Assist in menu planning, inventory control, and stock management to optimize resource utilization and minimize waste. Generate and analyze reports on sales performance, staff productivity, and guest feedback for strategic decision-making.
• Cross-Functional Collaboration: Partner closely with the culinary team to ensure cohesive menu execution, timely service delivery, and alignment with operational goals. Support opening and closing procedures to maintain operational readiness.

Qualifications & Skills

To excel in this role, you must possess the following:

• Experience: Minimum of 2 years in a supervisory capacity within upscale or luxury F&B environments, with a proven track record in team leadership and service excellence.
• Leadership & Communication: Exceptional interpersonal skills with the ability to inspire and manage a diverse team. Fluency in English is essential; additional language proficiency is a strong asset.
• Operational Knowledge: In-depth understanding of F&B service standards, guest service protocols, and quality control mechanisms. Hands-on experience with health, safety, and hygiene regulations is required.
• Technical Proficiency: Familiarity with POS systems and F&B management software is advantageous for streamlining operations and reporting.
• Flexibility & Adaptability: Willingness to work on-site with varied shifts, including weekends, holidays, and peak periods, to meet operational demands.

Preferred Qualifications

While not mandatory, the following attributes will enhance your candidacy:

• Educational background in hospitality management or a related discipline.
• Prior experience in a luxury resort or high-end hotel setting.
• Certifications in First Aid, Food Safety, or other relevant compliance areas.
• Multilingual capabilities, particularly in Arabic, to support diverse guest interactions.

Rewards & Benefits

We offer a comprehensive compensation package designed to recognize your contributions and support your professional growth. Enjoy a competitive salary with performance-based incentives, comprehensive health and wellness benefits, complimentary meals, and a professional uniform. As part of our team, you will also have access to exclusive staff recreational facilities and a range of employee engagement activities, fostering a balanced and rewarding work-life experience.