Technical and Logistic Support

Job Overview

We are seeking a highly skilled and proactive Technical and Logistic Support professional to join our team at Airbus Defence and Space Saudi Limited. In this pivotal role, you will serve as the primary point of contact for maintaining and supporting the BEAM9 system, ensuring seamless operations for our customers in Saudi Arabia. Your responsibilities will encompass a wide range of technical, logistical, and customer-facing activities, all aimed at delivering exceptional service and driving continuous improvement. This position is ideal for an individual with a strong background in IT infrastructure, system administration, and cross-functional collaboration in a multicultural environment.

Key Responsibilities

The successful candidate will be responsible for the following core activities:

• Maintenance and Support:
  • Provide daily monitoring and technical support to the Customer’s IT Administration and Production teams, ensuring smooth operation of the BEAM9 system for GEOINT/IMINT activities.
  • Act as a liaison between the Customer’s teams and Airbus’ Maintenance and Engineering teams in France, as well as hardware suppliers, to facilitate timely issue resolution and hardware replacements.
  • Support IT training initiatives to enhance the Customer’s operational capabilities and ensure proficiency in system administration.
  • Lead and participate in deployment, acceptance, and IT training phases in the Kingdom of Saudi Arabia (KSA), ensuring adherence to project timelines and quality standards.
  • Contribute to the continuous improvement of the platform by supporting the deployment of software/hardware updates and upgrades, ensuring minimal disruption to operations.
• Customer Relationship Management:
  • Participate in meetings, conferences, and workshops with customers to align on service expectations and address operational challenges.
  • Actively gather and reflect customer feedback to enhance service delivery and system performance.
  • Support operational teams by providing timely updates, requirements, and solutions tailored to evolving customer needs.
• Communication and Reporting:
  • Conduct regular reviews and updates on activities for the team and program manager, ensuring transparency and accountability.
  • Develop and maintain Key Performance Indicators (KPIs) to monitor the effectiveness of maintenance and support activities.
  • Document processes, best practices, and knowledge to foster a culture of continuous learning and operational excellence.
  • Cultivate and maintain strong relationships with all stakeholders, including customers, back-office teams, providers, and partners.
  • Oversee the deployment, lifetime operation, and performance management of all Maintenance Program deliverables.

Main Requirements

To excel in this role, candidates must meet the following qualifications and experience:

• Education: A Master’s degree in Computer Science or a related field.
• Technical Proficiency:
  • Proven experience in maintenance and support programs, with a strong understanding of IT infrastructure and system administration.
  • Expertise in Windows environments, including Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), and Group Policy Objects (GPO).
  • Proficiency in operating systems such as Ubuntu 24.04, Windows Server 2022, Windows 11, and CentOS.
  • Experience with virtualization technologies, including Nutanix (AHV & NKP), Harbor, and Kubernetes.
  • Knowledge of storage solutions such as Ceph and backup systems like Veeam Backup.
  • Familiarity with IMINT/GEOINT trade core and geospatial software, including I4D and SOCET GXP.
  • Understanding of hardware components (e.g., DELL servers, Cisco devices), antivirus solutions (ESET), firewalls (Stormshield/Opensense), and Public Key Infrastructure (PKI) systems like EJBCA.
  • Proficiency in Ansible for automation and configuration management.
  • Basic knowledge of network devices and concepts, including IP, DNS, firewalls, and routing.
  • Familiarity with database systems such as PostgreSQL, MySQL, and Elasticsearch is a plus.
  • Experience with cloud technologies, including Docker and Kubernetes, is advantageous.
• Soft Skills:
  • Exceptional communication skills, with the ability to adapt to diverse interlocutors in a multicultural environment.
  • Strong analytical skills to simplify and summarize complex technical topics for non-technical stakeholders.
  • Ability to manage multiple activities simultaneously while maintaining high standards of quality and efficiency.
• Languages: Fluency in English and Arabic is mandatory. Proficiency in French is a valuable asset.

Additional Information

This position requires obtaining the necessary security clearance and is subject to Airbus’ commitment to workforce diversity and inclusion. Airbus is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We are dedicated to creating an inclusive working environment and do not tolerate any form of discrimination. Candidates are advised that Airbus may use and store personal information for monitoring purposes related to their application or future employment, in compliance with data protection regulations.