Sales Coordinator sadi

Sales Coordinator – Drive Operational Excellence in Sales Execution

Join our dynamic Sales Department as a **Sales Coordinator**, where you will play a pivotal role in ensuring seamless order processing, maintaining accurate sales records, and fostering strong relationships between customers and internal teams. In this position, you will act as the critical bridge between customers, Sales, Production, Distribution, Finance, and other key departments, ensuring smooth workflows and timely delivery of customer orders.

As a Sales Coordinator, you will be responsible for managing the entire order lifecycle—from initial customer inquiries to final delivery—while upholding the highest standards of accuracy, professionalism, and efficiency. This role demands a proactive, detail-oriented individual with strong organizational skills and the ability to coordinate across multiple departments to meet both customer and company objectives.

Key Responsibilities:

• Order & Customer Support: Receive, document, and process customer inquiries, purchase orders, and sales requests with precision, ensuring all information is accurately recorded and tracked.
• Document Preparation: Generate and manage critical sales-related documents, including quotations, sales orders, proforma invoices, and contracts, while verifying product specifications, pricing, payment terms, and delivery timelines.
• ERP & System Management: Maintain and update customer orders in the ERP/SAP system, ensuring data integrity and real-time accessibility for all relevant departments.
• Cross-Departmental Coordination: Collaborate closely with Production Planning to confirm product availability and production schedules, while working with Distribution and Logistics to arrange timely and efficient order fulfillment.
• Customer Communication & Follow-Up: Keep customers informed about order statuses, potential delays, or issues, and escalate concerns to the Sales Manager and relevant teams for resolution.
• Financial & Credit Management: Assist Finance in monitoring customer credit limits, payment statuses, and invoicing, while addressing overdue accounts and ensuring financial compliance.
• Reporting & Performance Tracking: Compile and analyze daily, weekly, and monthly sales reports, comparing actual performance against targets and providing actionable insights to the Sales Manager.
• Customer Relations & Issue Resolution: Handle customer complaints professionally, coordinating with Quality, Production, and other departments to investigate and resolve concerns promptly.
• Data Security & Compliance: Maintain strict confidentiality of customer and commercial information, adhering to company policies, pricing authorities, and sales procedures at all times.
• Supportive Role for Sales Leadership: Assist the Sales Manager and team in preparing presentations, reports, meeting agendas, and customer visit materials to enhance sales strategies and client engagement.
• Adaptability & Additional Duties: Perform other tasks as assigned by the Sales Manager to support the team’s operational and strategic goals.

Qualifications & Experience:

We are seeking a motivated **Saudi National** with a strong educational background and hands-on experience in sales coordination or order management. Ideal candidates will possess:

• A **Bachelor’s degree** in Business Administration, Marketing, Sales, or a related field.
• At least **2 years of experience** in sales coordination, customer service, or order management, with a preference for candidates from a manufacturing or industrially aligned environment.
• Familiarity with **SAP or ERP systems**, though training may be provided for the right candidate.
• Proficiency in both **English and Arabic**, with excellent written and verbal communication skills to engage with diverse stakeholders.
• Strong proficiency in **Microsoft Office**, particularly Excel for data analysis, Word for documentation, and Outlook for efficient communication.

Key Competencies:

• Communication & Customer Service: Exceptional interpersonal skills to build rapport with customers and internal teams, ensuring clarity and professionalism in all interactions.
• Coordination & Follow-Up: Ability to manage multiple orders simultaneously, prioritize tasks, and maintain consistent follow-up to avoid delays or discrepancies.
• Attention to Detail: Keen eye for accuracy in data entry, document preparation, and order processing to minimize errors and ensure compliance.
• Organizational & Time Management: Strong ability to organize workflows, meet deadlines, and adapt to evolving priorities in a fast-paced sales environment.
• Problem-Solving & Resilience: Capacity to work under pressure, troubleshoot issues, and propose solutions that align with both customer expectations and company policies.

If you are a detail-oriented professional with a passion for driving operational efficiency in sales, we invite you to apply and contribute to our team’s success in delivering exceptional customer experiences and operational excellence.