Receptionist-Operations-Region Management-Club Management-CX

Join Leejam Sports Company – The Leading Fitness Club Operator in the Middle East

Leejam Sports Company, recognized as the largest fitness club operator in the Middle East, is on a mission to inspire and empower individuals across the region to embrace a healthier, more active lifestyle. As a forward-thinking organization, we are committed to delivering exceptional fitness experiences while fostering a culture of innovation, collaboration, and excellence. We are currently seeking a highly motivated and customer-focused Receptionist-Operations-Region Management-Club Management-CX to join our dynamic team in Ibn Al Muqaffa, Riyadh, Saudi Arabia.

About the Role

In this multifaceted position, you will serve as the first point of contact for our members, ensuring a seamless and welcoming experience from the moment they step into our facilities. Your responsibilities will extend beyond traditional reception duties, encompassing operational oversight, regional management support, and club-level execution to enhance customer experience (CX). This role is ideal for individuals who thrive in fast-paced environments, possess strong organizational skills, and are passionate about delivering outstanding service.

Key Responsibilities

• Member Engagement and Support: Greet members and visitors with professionalism, address inquiries, and resolve issues promptly to ensure a positive first impression. Maintain a high standard of customer service to foster loyalty and satisfaction.
• Operational Coordination: Assist in the smooth operation of club activities by managing front-desk duties, coordinating with various departments, and ensuring adherence to operational protocols. Your role will be pivotal in maintaining the efficiency of daily club functions.
• Regional and Club Management Assistance: Provide support to regional and club management teams by preparing reports, tracking performance metrics, and assisting in the implementation of strategic initiatives. Your contributions will help drive operational excellence across multiple locations.
• Customer Experience Enhancement: Actively seek feedback from members to identify areas for improvement and implement initiatives to elevate the overall customer experience. Your insights will be invaluable in shaping the future of our clubs.
• Administrative Duties: Manage administrative tasks such as handling correspondence, maintaining records, and ensuring compliance with company policies and procedures. Attention to detail is essential to uphold the integrity of our operations.
• Team Collaboration: Work closely with cross-functional teams, including fitness instructors, maintenance staff, and management, to ensure a cohesive and productive work environment. Your ability to collaborate effectively will be key to achieving shared goals.

Ideal Candidate Profile

We are looking for a proactive and detail-oriented individual with a passion for fitness and customer service. The ideal candidate will possess the following qualifications and attributes:

• Education and Experience: A bachelor’s degree in business administration, hospitality, sports management, or a related field is preferred. Prior experience in a customer-facing role within the fitness, hospitality, or service industry is highly desirable.
• Communication Skills: Exceptional verbal and written communication skills in both English and Arabic, with the ability to interact professionally with diverse groups of people.
• Organizational Abilities: Strong multitasking and time-management skills, with the ability to prioritize tasks effectively in a dynamic environment.
• Problem-Solving: A proactive approach to identifying and resolving issues, coupled with a solutions-oriented mindset.
• Technological Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and customer management systems is a plus.
• Personal Attributes: A positive attitude, strong work ethic, and a commitment to promoting health and wellness. The ability to work flexible hours, including evenings and weekends, is required.

Why Join Leejam Sports Company?

At Leejam Sports Company, we are more than just a fitness operator—we are a community dedicated to transforming lives through health and wellness. By joining our team, you will benefit from:

• Professional Growth: Access to comprehensive training programs, mentorship opportunities, and career advancement paths in a rapidly expanding industry.
• Competitive Compensation: A competitive salary package, along with performance-based incentives and benefits tailored to support your well-being.
• Collaborative Culture: A supportive and inclusive work environment that values teamwork, innovation, and continuous improvement.
• Impactful Work: The opportunity to make a meaningful difference in the lives of our members by contributing to their fitness journeys and overall well-being.

If you are ready to take the next step in your career and become part of a leading organization in the fitness industry, we encourage you to apply for the Receptionist-Operations-Region Management-Club Management-CX position in Ibn Al Muqaffa, Riyadh.