Telesales Agent

Join Bayut: Drive Sales and Elevate Customer Relationships as a Telesales Agent

At Bayut, the leading property portal in the Kingdom and a cornerstone of the Dubizzle Group, we empower millions of users across Saudi Arabia with unparalleled online real estate solutions. As part of a dynamic ecosystem of 10 influential classifieds brands, we serve over 200 million monthly users, fostering trust and delivering exceptional digital experiences. If you thrive in a fast-paced, results-driven environment and possess a passion for sales and customer engagement, we invite you to become a key contributor as our Telesales Agent.

In this pivotal role, you will play a critical part in driving revenue growth while building lasting customer relationships. Your responsibilities will span both inbound and outbound telesales, ensuring seamless customer interactions and maximizing sales opportunities through strategic cross-selling and up-selling initiatives. You will engage with customers to address inquiries, resolve concerns, and guide them toward the most suitable Bayut offerings—all while maintaining meticulous records of interactions within our CRM system.

Key Responsibilities

Your impact will be measured through a blend of performance-driven outcomes and customer-centric excellence. As a Telesales Agent, you will:

• Drive revenue growth by proactively reaching out to existing and potential customers to promote Bayut’s premium packages and services, ensuring alignment with monthly KPIs and revenue targets.
• Build and nurture customer relationships to foster loyalty and encourage repeat business, transforming one-time interactions into long-term partnerships.
• Identify upsell opportunities by deeply understanding customer needs and tailoring solutions that deliver maximum value.
• Maintain accurate CRM records, documenting all sales, calls, meetings, and key insights to ensure seamless follow-ups and data-driven decision-making.
• Classify buyer profiles, distinguishing between B2B, B2C, and C2C segments to refine engagement strategies and enhance conversion rates.
• Escalate high-value prospects to our field sales team, ensuring a seamless handoff for complex or high-potential leads.
• Ensure timely payment collection, reinforcing financial accountability and operational efficiency.

What You’ll Bring to the Team

We are seeking a detail-oriented, results-driven professional with a proven track record in telesales and a genuine passion for customer success. Ideal candidates will possess:

• Education: A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (preferred).
• Experience:
• 1-2 years of hands-on telesales experience, with a demonstrated ability to consistently meet or exceed sales quotas—particularly in a phone-based environment.
• Familiarity with real estate industry dynamics and customer behavior in the sector.
• Language Proficiency:
• Fluent verbal and written command of both English and Arabic to engage effectively with a diverse customer base.
• Technical Skills:
• Proficient use of call center systems and CRM platforms to manage interactions and track performance.
• Full proficiency in Microsoft Office applications for data management and reporting.
• Core Competencies:
• Script adherence with the flexibility to adapt messaging based on customer needs.
• Consultative sales approach, combining negotiation skills with empathetic listening to close deals.
• Problem-solving and organizational acumen, ensuring efficiency in high-pressure environments.
• Exceptional customer service, with a focus on clarity, professionalism, and rapport-building.
• Resilience under pressure, maintaining composure when addressing objections or handling challenging scenarios.
• Personal Traits:
• An approachable and friendly demeanor that fosters trust and comfort with customers.
• Inspirational leadership qualities to motivate both yourself and your team toward shared goals.
• Adaptability to thrive in ambiguous situations and evolving market conditions.
• Compassion and empathy to understand and address customer pain points with genuine care.
• Continuous self-improvement mindset, reflecting on performance to refine strategies and outcomes.

Why Join Bayut?

At Bayut, we cultivate a high-performing, collaborative culture where ambition meets opportunity. As a Telesales Agent, you’ll benefit from:

• A dynamic, fast-paced work environment that challenges and rewards excellence.
• Comprehensive health insurance to prioritize your well-being.
• Competitive rewards and recognition programs to celebrate your achievements.
• Unparalleled learning and development initiatives to accelerate your career growth.

We are an equal-opportunity employer, committed to fostering an inclusive environment where diversity is celebrated, and every voice is valued. If you’re ready to take your sales career to the next level and make a meaningful impact in Saudi Arabia’s real estate industry, we encourage you to apply and be part of the Bayut success story.