NOC Engineer

Position Overview

We are seeking a highly skilled and motivated NOC Engineer to join our dynamic team in Jeddah, Kingdom of Saudi Arabia. This is a permanent, full-time opportunity for professionals with a strong background in network operations, telecom monitoring, and satellite service management. The ideal candidate will play a critical role in ensuring the reliability, performance, and security of our network infrastructure by monitoring signaling pathways, routing behaviors, and cross-core interactions that impact satellite services. If you are passionate about troubleshooting, incident resolution, and maintaining high service standards in a fast-paced environment, we encourage you to apply.

Key Responsibilities

The NOC Engineer will be responsible for the following core functions:

• Network Monitoring & Event Handling: Proactively monitor signaling pathways, routing behaviors, SIM flows, OSS hooks, and cross-core interactions to identify and resolve issues impacting satellite services.
• Incident Management: Respond to network alarms, analyze logs, traces, and routing tables, and perform event correlations to diagnose and resolve incidents efficiently.
• Telecom Connectivity Flows: Monitor and troubleshoot SIM activation, attach procedures, mobility, and authentication processes to ensure seamless connectivity.
• Multi-Vendor NOC Operations: Collaborate with internal teams and partner NOCs to manage incident workflows, escalations, and resolution processes across diverse network environments.
• Satellite Network Support: Provide hands-on support for satellite network components, gateways, and hybrid RAN-core flows, ensuring optimal performance and service continuity.
• Documentation & Reporting: Maintain accurate records of incidents, resolutions, and network performance metrics using OSS/NMS tools, dashboards, and documentation platforms.
• Shift-Based Support: Demonstrate adaptability to shift-based schedules, including nights, weekends, and holidays, to provide 24/7 coverage for critical network operations.

Qualifications & Skills

To qualify for this role, candidates must meet the following educational and professional requirements:

Education

• Bachelor’s degree in Telecommunications, Computer Science, Electronics, or a related technical field.
• Professional certifications such as CCNA, CCNP, JNCIA, or JNCIS are highly advantageous and demonstrate expertise in networking and telecom operations.

Experience

• Minimum of 2–5 years of experience in NOC operations, telecom monitoring, satellite operations, or core-network support.
• Hands-on experience with signaling flows (e.g., Diameter, SIP, NAS), routing fundamentals, and authentication paths in mobile-core environments.
• Proven track record in analyzing logs, traces, routing tables, and event correlations across network elements to identify root causes of issues.
• Experience working in multi-vendor NOC environments, managing incident workflows, and coordinating with partner NOCs for escalations and resolutions.

Technical Proficiency

The successful candidate will possess expertise in the following technologies and tools:

• NOC and OSS/NMS Tools: Zabbix, Grafana, Prometheus, Datadog, SolarWinds, or equivalent platforms for monitoring and network management.
• Logging & Analysis Tools: Elastic, Splunk, Kibana, and Wireshark for log analysis, packet inspection, and troubleshooting.
• Ticketing/ITSM Tools: ServiceNow, Jira, or Remedy for incident tracking, resolution, and documentation.
• Scripting & Automation: Basic proficiency in Python or Bash for automating repetitive tasks and enhancing operational efficiency.
• Network Fundamentals: Strong understanding of signaling protocols, routing behaviors, SIM activation processes, and satellite network components.
• Operating Systems: Hands-on experience with Linux environments and troubleshooting tools.

Professional Skills

In addition to technical expertise, the ideal candidate will demonstrate the following soft skills:

• Analytical Thinking: Ability to diagnose complex network issues under time constraints and develop effective solutions.
• Communication: Excellent verbal and written communication skills to coordinate with internal teams, partner NOCs, and stakeholders across different time zones.
• Attention to Detail: Commitment to disciplined documentation, tracking, and reporting to ensure transparency and accountability in incident management.
• Adaptability: Willingness to work in a fast-paced, shift-based environment with the ability to handle high-pressure situations and evolving priorities.
• Team Collaboration: Strong ownership mindset with a focus on incident resolution, service quality, and continuous improvement.

Preferred Qualifications

• Experience with satellite network components, gateways, or hybrid RAN-core flows.
• Familiarity with advanced scripting, automation, or network automation tools.
• Knowledge of cloud-based monitoring solutions or hybrid network architectures.

Why Join Us?

As a NOC Engineer in our organization, you will have the opportunity to work with cutting-edge technologies, collaborate with a talented team of professionals, and contribute to the reliability and performance of critical network infrastructure. This role offers a competitive compensation package, professional growth opportunities, and the chance to make a meaningful impact in a dynamic and evolving industry. If you are ready to take on this challenging and rewarding position, we invite you to apply and become part of our success story.