Territory Manager

Drive Excellence and Customer-Centric Growth in a Global Industry Leader

Are you passionate about delivering exceptional service and quality that enhances the lives of customers? Do you aspire to be part of the world’s most international company, a pioneer in cross-border express delivery since 1969, now operating in over 220 countries and territories? Join a dynamic organization that connects people worldwide, fostering global trade and sustainability while improving lives through innovation and collaboration. Discover how our international network prioritizes service, quality, and sustainability to create meaningful impacts—not just for our customers, but for every member of our team. Explore our culture, driven by motivated professionals and a shared purpose, at careers.dhl.com.

Your Role and Impact

As a Territory Manager, you will play a pivotal role in driving revenue growth and customer satisfaction within your assigned sales territory. Reporting to the Direct Sales Manager, you will be responsible for developing, servicing, and retaining existing customers while identifying and capitalizing on new business opportunities. Your mission is to act as a trusted ambassador for DHL, ensuring every customer interaction reflects our commitment to professionalism, integrity, and excellence. By building strong, multi-level relationships, you will not only maintain existing sales revenue but also uncover opportunities to expand DHL’s service offerings to meet evolving customer needs.

Key Responsibilities

• Customer-Centric Engagement: Serve as the primary point of contact for customers, addressing inquiries with professionalism, courtesy, and efficiency. Direct customers to the appropriate DHL departments for specialized support when needed.
• Relationship Building: Maintain a structured call cycle to nurture existing customer relationships, ensuring DHL remains their preferred logistics partner. Proactively probe and understand customer needs to identify where DHL’s services can add value to their operations.
• Revenue Growth: Negotiate and persuade existing customers to maximize their use of DHL’s services, driving additional sales revenue in a profitable manner. Source and convert new business leads by demonstrating the unique advantages of DHL’s solutions.
• Cross-Functional Collaboration: Liaise with internal departments to ensure seamless customer experiences. Work closely with Customer Accounting to monitor credit issues, resolve outstanding payments, and mitigate financial risks.
• Data-Driven Decision Making: Analyze performance metrics, reports, and trends to identify opportunities for revenue optimization. Take ownership of service failures, escalating issues promptly to ensure swift resolution and customer satisfaction.
• Administrative Excellence: Maintain accurate records in COMET and update IBS forms to ensure all customer information is accessible for future reference and monitoring.

Your Profile and Qualifications

We seek a results-driven professional with a proven track record in sales, customer service, and territory management. The ideal candidate will possess the following capabilities and qualifications:

• Core Competencies: Problem Solving, Customer Orientation, Planning and Organizing, Decision Making, Results Orientation, Teamwork, Accountability, Communication Skills, Self-Management, and Attention to Detail.
• Professional Attributes: Excellent verbal communication skills with a polished interpersonal style. Strong personal presentation, grooming, and hygiene standards. Exceptional organizational abilities, including the capacity to prioritize workloads effectively in a fast-paced environment.
• Experience and Skills: Minimum of 1-2 years of relevant experience, preferably within DHL or a multinational company with a customer-facing role. Demonstrated ability to work under pressure, take initiative, and exercise sound judgment in resolving challenges.
• Technical Proficiency: Fluency in English (Arabic is a plus). Proficient in MS Word and Excel, with strong numerical literacy and analytical skills. Comprehensive knowledge of DHL’s products, services, shipment processes, rates, and industry trends.

If you are ready to make a tangible difference in a global organization that values innovation, sustainability, and customer-centricity, we invite you to apply and become part of our ‘Insanely Customer Centric’ team.