Hostess

Position Overview

We are seeking a professional and personable Hostess to join our esteemed team at W Hotels in Riyadh, Saudi Arabia. In this pivotal role, you will serve as the first point of contact for our guests, ensuring a warm and seamless welcome that sets the tone for their entire dining experience. Your responsibilities will encompass greeting guests, managing seating arrangements, and maintaining the highest standards of hospitality and cleanliness. This position is ideal for individuals who thrive in dynamic environments, possess exceptional interpersonal skills, and are committed to delivering an unforgettable guest experience.

Key Responsibilities

• Guest Engagement and Seating: Greet guests promptly and courteously upon arrival, accurately determine the size of their party, and escort them to an appropriately assigned table. Ensure tables are clean, well-arranged, and equipped with current menus, clean silverware, and proper place settings, including napkins and any additional items as per standard protocols.
• Dining Room Management: Monitor dining areas for seating availability, service efficiency, and guest safety. Coordinate with the team to accommodate special requests, such as group seating or accessibility needs, and adjust table arrangements as necessary to optimize space and comfort.
• Cleanliness and Organization: Uphold impeccable cleanliness standards by practicing clean-as-you-go procedures throughout the day. Regularly inspect menus for currency, cleanliness, and presentation, ensuring they are free of wrinkles and damage. Maintain a tidy and organized workspace to support operational efficiency.
• Compliance and Safety: Adhere strictly to all company policies, safety protocols, and security measures. Report any accidents, injuries, or unsafe conditions to management immediately. Participate in mandatory safety training and certifications to ensure a secure environment for both guests and staff.
• Professional Conduct: Maintain a polished and professional appearance at all times, adhering to uniform standards. Protect company assets and maintain the confidentiality of proprietary information. Communicate with guests and colleagues using clear, courteous, and professional language, including answering telephones with appropriate etiquette.
• Team Collaboration: Foster positive working relationships with colleagues to support collective goals. Listen actively to concerns, address them proactively, and contribute to a cohesive and supportive team environment. Demonstrate adaptability and a willingness to assist in other duties as assigned by supervisors.

Qualifications and Skills

To excel in this role, candidates should meet the following criteria:

• Education: A high school diploma or G.E.D. equivalent is required.
• Experience: Prior work experience in hospitality or customer service is beneficial but not mandatory. We welcome individuals eager to develop their skills in a fast-paced luxury environment.
• Physical Requirements: The ability to stand, sit, or walk for extended periods is essential. Candidates should be capable of lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance.
• Personal Attributes: A genuine passion for hospitality, a welcoming demeanor, and a commitment to excellence are critical. Strong organizational skills, attention to detail, and the ability to multitask in a high-energy setting are highly valued.

Why Join W Hotels?

At W Hotels, we are redefining luxury by igniting curiosity and expanding worlds. Our mission is to create unforgettable experiences that inspire and delight. As part of our global team, you will be immersed in a culture of innovation, creativity, and inclusivity, where every associate is empowered to bring their unique perspective to the table. We offer a dynamic work environment where you can grow both personally and professionally, supported by a diverse and talented community of colleagues. Join us and become part of a brand that is synonymous with cutting-edge hospitality and boundless opportunities.

W Hotels is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We celebrate the unique backgrounds and experiences of our associates and are dedicated to providing equal access to opportunity for all, regardless of disability, veteran status, or other protected characteristics. If you are driven by a passion for hospitality and a desire to make a meaningful impact, we invite you to apply and embark on a rewarding career with us.