EBC Group Conference & Events Sales Manager

Position Overview

We are seeking a dynamic and results-driven Conference & Events Sales Manager to join our team at EBC Group in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for proactively identifying and securing sales opportunities to drive business growth and ensure seamless service delivery. Your primary focus will be on cultivating long-term, value-based customer relationships that align with our strategic sales objectives while achieving personal and team revenue targets. This position offers a unique opportunity to lead sales initiatives, collaborate with cross-functional teams, and contribute to the success of one of the region’s most respected hospitality brands.

Key Responsibilities

The Conference & Events Sales Manager will play a central role in driving revenue growth through strategic sales activities and exceptional customer service. Your core responsibilities will include:

• Building and Nurturing Customer Relationships:
  • Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts, avoiding duplication and maximizing efficiency.
  • Develop and strengthen relationships with existing and prospective clients through proactive sales calls, networking events, FAM trips, trade shows, and personalized outreach.
  • Engage with key internal and external stakeholders to foster partnerships that expand our customer base and enhance business opportunities.
  • Ensure smooth and accurate turnover of sales leads to the Event Management team for seamless execution.
• Driving Sales Activities and Revenue Growth:
  • Participate in sales calls and presentations alongside the sales team to acquire new business and close deals effectively.
  • Support the operational aspects of booked business, including generating proposals, drafting contracts, and managing customer correspondence.
  • Leverage market intelligence to identify emerging trends, competitive dynamics, and customer preferences, positioning our offerings strategically to maximize revenue.
  • Analyze market conditions, competitor strengths and weaknesses, and supply-demand dynamics to capitalize on the best opportunities for our location.
  • Develop a deep understanding of our primary target customers, their business needs, and service expectations to tailor solutions that drive customer loyalty and account growth.
• Delivering Exceptional Customer Service:
  • Champion the company’s service and relationship strategy by delivering excellence at every customer touchpoint, fostering loyalty and repeat business.
  • Actively seek opportunities to grow our share of the customer’s business by understanding their evolving needs and providing tailored solutions.
  • Adhere to and promote the company’s customer service standards, setting a positive example for guest relations and team performance.
  • Engage with clients to gather feedback on service quality and product offerings, using insights to continuously improve our offerings.

Candidate Profile

To excel in this role, you will bring a blend of education, experience, and a passion for sales and customer relationship management. The ideal candidate will meet the following criteria:

• Education:
  • A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, coupled with at least three years of relevant sales and marketing experience.
  • OR
  • A four-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, along with at least one year of relevant sales and marketing experience.
• Experience and Skills:
  • Proven track record in sales, preferably within the hospitality, events, or conference industry.
  • Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
  • Demonstrated ability to identify market trends, analyze competitive landscapes, and develop data-driven sales strategies.
  • Exceptional organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office Suite, with a keen eye for detail and accuracy in contract and proposal management.
  • Fluency in English; additional languages are a plus.

Why Join Us?

As part of the EBC Group, you will be joining a forward-thinking organization committed to delivering exceptional experiences and driving innovation in the hospitality industry. We pride ourselves on fostering an inclusive and diverse work environment where every associate’s unique background and perspective are valued. Our commitment to equality and opportunity ensures that all employees have the chance to thrive and contribute to our collective success. If you are a motivated sales professional looking to make a meaningful impact in a dynamic and rewarding role, we encourage you to apply and become part of our growing team.