Manager - Technical Infrastructure Specialist

Manager - Technical Infrastructure Specialist

We are seeking a seasoned and visionary Manager - Technical Infrastructure Specialist to oversee and elevate our enterprise IT infrastructure operations in Riyadh, KSA. This pivotal role demands a strategic leader with a proven track record in managing complex technical environments, ensuring operational excellence, and driving innovation through cutting-edge technologies like AI and Agentic AI. The ideal candidate will be responsible for leading a high-performing team, optimizing infrastructure performance, and fostering a culture of continuous improvement to align with global best practices.

The successful candidate will take ownership of end-to-end infrastructure management, encompassing data centers, servers, networks, Linux platforms, deskside support, Security Operations Center (SOC), Network Operations Center (NOC), and endpoint solutions. With a focus on reliability, security, and scalability, this role will ensure seamless IT operations that support business continuity and growth. You will be tasked with setting and maintaining high service levels, driving automation initiatives, and leveraging AI to enhance operational efficiencies while adhering to stringent compliance and risk management standards.

Key Responsibilities

As the Manager - Technical Infrastructure Specialist, your responsibilities will include:

• Infrastructure Leadership: Oversee the entire lifecycle of enterprise infrastructure, including data centers, server and virtualization platforms, network infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux and Unix environments, deskside support, SOC/NOC operations, and storage/backup solutions. Ensure 24/7 availability, operational readiness, and peak performance of all systems.
• Proactive Operations Management: Implement robust monitoring, incident management, problem resolution, and root cause analysis to minimize downtime and enhance system reliability. Develop and execute service improvement plans to optimize infrastructure performance and user experience.
• Service Excellence and Compliance: Establish and uphold service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) that align with business objectives. Lead major incident response and service restoration efforts to ensure minimal disruption to critical operations.
• Data-Driven Decision Making: Create and maintain operational dashboards and executive reports to provide real-time insights into service performance. Ensure adherence to ITIL and ISO frameworks, fostering a disciplined approach to service management and process improvement.
• Team and Stakeholder Management: Mentor and manage a diverse team of 25+ members across multiple technical domains, including helpdesk, server, network, and cloud environments. Foster collaboration with cross-functional stakeholders to align IT infrastructure with broader business goals.
• Technical Innovation: Drive the adoption of automation and AI-driven solutions to streamline operations, reduce manual intervention, and enhance efficiency. Stay ahead of emerging technologies to future-proof infrastructure and support digital transformation initiatives.
• Risk and Compliance: Ensure robust risk management and compliance with industry standards, regulatory requirements, and organizational policies. Implement controls to safeguard infrastructure against cybersecurity threats and vulnerabilities.

Qualifications and Experience

To excel in this role, you must possess:

• Extensive Experience: A minimum of 12-13 years of experience in technical infrastructure management, with a strong preference for candidates currently residing and working in KSA, particularly Indian nationals.
• Technical Expertise: Deep knowledge of at least two core technologies, such as cloud computing, cybersecurity, network architecture, or system administration. Proficiency in Linux/Unix platforms, virtualization, and enterprise networking is essential.
• Leadership and Team Management: Proven ability to lead and mentor teams of 25+ members, fostering a culture of accountability, innovation, and continuous learning.
• Process and Framework Knowledge: In-depth understanding and practical experience with ITIL and ISO frameworks, ensuring alignment with best practices in IT service management.
• Automation and AI Acumen: Familiarity with automation tools and AI-driven solutions to optimize IT operations. Experience in implementing AI and Agentic AI initiatives to enhance decision-making and operational efficiencies.
• Risk and Compliance: Strong grasp of risk management principles and compliance requirements to ensure secure, resilient, and regulatory-aligned infrastructure operations.
• Preferred Background: Experience from reputable IT service companies such as Wipro, Cognizant, or LTI is highly advantageous, demonstrating a robust foundation in delivering enterprise-grade IT solutions.

Join us in shaping the future of IT infrastructure, where innovation meets operational excellence. If you are a dynamic leader with a passion for technology and a commitment to driving impactful change, we invite you to apply and be part of our mission to redefine enterprise IT operations.