Jira Administrator

Position Overview

We are seeking an experienced Jira Administrator to oversee the management, configuration, optimization, and continuous enhancement of our organization’s product discovery platform. The ideal candidate will possess deep expertise in administering and configuring Jira Product Discovery and Jira Software, ensuring seamless project setup, workflow management, and system integrations. This role will collaborate closely with Product Managers, Engineering teams, Business Analysts, and key stakeholders to establish a robust product discovery lifecycle, governance framework, and efficient transition from discovery to engineering delivery.

Key Responsibilities

The Jira Administrator will be responsible for the following core functions:

• Platform Administration:
  • Configure and administer Jira Product Discovery projects across multiple product teams, ensuring alignment with organizational standards.
  • Define and maintain project structures, workflows, statuses, and governance frameworks to support consistent product discovery practices.
  • Configure custom fields, formulas, scoring models, prioritization frameworks, and automation rules to streamline processes.
  • Manage user access, permissions, roles, and security controls to safeguard platform integrity.
  • Develop and enforce standardized templates and configuration standards to promote uniformity across teams.
  • Monitor platform usage, troubleshoot configuration and access-related issues, and provide ongoing technical support.
• Product Discovery Process:
  • Design and implement effective product discovery lifecycle processes within Jira Product Discovery.
  • Configure idea intake, feedback collection, evaluation, and validation workflows to support Product Managers.
  • Implement prioritization techniques and scoring frameworks aligned with business objectives and strategic goals.
  • Establish processes for capturing stakeholder feedback and converting insights into actionable product initiatives.
  • Ensure consistency and governance in product discovery practices across all teams.
• Roadmaps, Dashboards & Reporting:
  • Create and maintain dynamic product roadmaps using Jira Product Discovery to provide visibility into strategic initiatives.
  • Configure stakeholder-specific views, dashboards, and reporting mechanisms tailored to different audiences.
  • Develop executive-level and operational reports to enhance transparency into product discovery activities.
  • Track the progression of ideas from discovery and prioritization through delivery, ensuring alignment with business objectives.
  • Continuously refine dashboards and reporting capabilities based on evolving stakeholder requirements.
• Jira Product Discovery & Jira Software Integration:
  • Configure and maintain seamless integrations between Jira Product Discovery and Jira Software.
  • Establish and maintain robust idea-to-epic traceability to ensure alignment between discovery and engineering execution.
  • Configure workflows and linkages between discovery items, epics, stories, and delivery activities to support end-to-end visibility.
  • Facilitate accurate and consistent data flow between product discovery and delivery environments.
• Process Improvement & Governance:
  • Define and maintain product discovery governance standards and operating procedures to ensure compliance and efficiency.
  • Identify opportunities to enhance workflows, configurations, reporting, and user experience across the platform.
  • Drive adoption of Jira Product Discovery across product and engineering teams through training and engagement.
  • Conduct user training sessions, workshops, and knowledge-sharing initiatives to promote best practices.
  • Facilitate collaborative workshops with Product Managers and stakeholders to translate requirements into platform configurations.
  • Maintain comprehensive configuration documentation, process guidelines, and user manuals.
  • Monitor adoption metrics and continuously refine the product discovery operating model to maximize effectiveness.

Required Skills & Experience

To excel in this role, candidates must demonstrate the following qualifications and expertise:

• Technical Proficiency: Hands-on experience administering Jira Product Discovery and Jira Software, including project setup, workflow configuration, custom fields, and automation rules.
• Process Expertise: Strong understanding of product discovery methodologies, prioritization frameworks, and governance standards.
• Collaboration & Communication: Ability to work effectively with cross-functional teams, including Product Managers, Engineers, Business Analysts, and stakeholders, to align platform capabilities with business needs.
• Analytical & Reporting Skills: Experience in designing dashboards, reports, and data visualizations to support decision-making and strategic planning.
• Integration & Traceability: Expertise in configuring integrations between Jira Product Discovery and Jira Software, ensuring seamless idea-to-delivery traceability.
• Documentation & Training: Proven ability to create clear, comprehensive documentation and deliver training sessions to drive user adoption.
• Problem-Solving: Strong troubleshooting skills to resolve configuration, access, and performance issues promptly and effectively.