Case Manager

Position Overview

We are seeking a dedicated and compassionate Case Manager to join our healthcare team. In this pivotal role, you will play a critical part in coordinating patient care, ensuring seamless transitions from admission to discharge, and optimizing both clinical outcomes and patient satisfaction. Your expertise will be instrumental in facilitating a patient-centered approach, where every decision and action is aligned with the highest standards of care and operational excellence.

Key Responsibilities

The Case Manager is responsible for overseeing the comprehensive care journey of patients undergoing surgical procedures, as well as those admitted for treatment or planned for discharge. Your core responsibilities will include:

• Pre-Surgical Preparation: Ensure patients are thoroughly prepared for surgery by verifying consent forms, confirming pre-anesthetic assessments, and providing clear, accessible education about the surgical process through direct communication and SMS updates. This includes addressing patient and family questions to alleviate concerns and promote informed decision-making.
• Comprehensive Patient Assessments: Conduct detailed evaluations of patients scheduled for surgery, encompassing medical history, current medications, allergies, and psychosocial factors. Collaborate with treating physicians to finalize management plans, ensuring all diagnostic tests and bookings are completed promptly to avoid delays.
• Interdisciplinary Collaboration: Work closely with surgical teams, anesthesiologists, nursing staff, and other healthcare professionals to develop and implement individualized perioperative care plans. Proactively manage additional referrals, financial arrangements, and device availability to prevent surgical cancellations and ensure operational efficiency.
• Documentation and Compliance: Maintain meticulous records of patient interactions, care plans, and outcomes to ensure full compliance with Fakeeh Care policies and regulatory standards. Address any delays in the operating room by liaising with relevant parties to resolve issues promptly and minimize disruptions.
• Admission and Care Coordination: Evaluate patient needs upon admission through referrals and unit rounds, identifying care requirements to facilitate effective coordination. Lead regular interdisciplinary meetings with healthcare providers from nursing, pharmacy, social work, and other disciplines to discuss patient progress, care plans, and discharge needs.
• Discharge Planning and Transition: Initiate discharge planning at the time of admission by assessing post-discharge needs and coordinating a smooth transition to appropriate care settings. Develop and adjust individualized care plans based on ongoing assessments and patient feedback to ensure all aspects of care are addressed.
• Resource Coordination and Advocacy: Identify and coordinate essential patient resources, including rehabilitation services, home healthcare, and outpatient follow-up appointments. Act as a patient advocate by addressing concerns, preferences, and barriers to care throughout the patient’s stay. Evaluate discharge readiness by considering medical, functional, and social factors that may impact post-discharge care.
• Barrier Resolution and Community Support: Identify potential barriers to safe discharge, such as transportation limitations, financial constraints, or insufficient home support, and work collaboratively to address these challenges. Connect patients and families with community resources, support services, and financial assistance programs to ensure continuity of care.
• Quality Improvement and Patient-Centered Care: Participate in quality improvement initiatives to enhance pre-operative processes and discharge planning. Champion patient-centered care by ensuring all care activities are tailored to the patient’s unique needs and preferences, fostering a supportive and healing environment.

Organizational Commitments

As a valued member of Fakeeh Care, you will be expected to uphold the highest standards of professionalism and contribute to our culture of continuous improvement. This includes:

• Performing all duties in alignment with Fakeeh’s Person-Centered care values, ensuring a compassionate and respectful approach to every patient interaction.
• Actively participating in continuous improvement initiatives within your role, identifying opportunities to enhance processes and outcomes.
• Adhering to safety protocols and proactively addressing any job-related safety concerns to maintain a secure work environment.
• Maintaining strict confidentiality of all sensitive information accessed during your work, in compliance with organizational and regulatory requirements.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems, including participation in awareness training and initiatives to mitigate cyber threats.
• Upholding Fakeeh Care’s code of conduct, policies, and ethical standards in all professional interactions.
• Completing mandatory education requirements at least one month prior to expiration to ensure ongoing competency and compliance.

Requirements

To excel in this role, you must possess the following skills and abilities:

• Technical Proficiency: Strong computer literacy with the ability to navigate electronic health records and healthcare management systems efficiently.
• Organizational Excellence: Exceptional organizational skills and the ability to lead multiple priorities in a fast-paced healthcare environment.
• Communication Skills: Excellent verbal and written communication abilities to educate patients, collaborate with healthcare teams, and advocate for patient needs.
• Analytical Thinking: Capacity to assess complex patient needs and develop tailored care plans that address medical, functional, and social factors.
• Interpersonal Skills: A patient-centered approach with the ability to build trust and rapport with patients, families, and healthcare providers.
• Problem-Solving: Proactive mindset to identify and resolve barriers to care, ensuring seamless transitions and optimal outcomes.