IT & Venue Helpdesk Specialist

IT & Venue Helpdesk Specialist – Seamless Technology Support for a Premier Sporting Event

Join our dynamic team as an **IT & Venue Helpdesk Specialist** for an unforgettable six-month engagement (September 2026 – January 2027) in **Khobar, Saudi Arabia**. This is your chance to play a pivotal role in delivering world-class technology infrastructure for a major sporting event, ensuring flawless operations across all competition and non-competition venues. As a key member of the IT support team, you will provide frontline assistance, resolve technical challenges, and collaborate with cross-functional partners to maintain operational excellence throughout the tournament.

In this high-impact role, you will be the backbone of IT operations, bridging the gap between technical teams and end-users while ensuring that every system runs smoothly. Your expertise will be critical in maintaining the integrity of event technology, from hardware and software to network connectivity and user support. This is more than just a job—it’s an opportunity to be part of a high-profile, fast-paced environment where precision and adaptability are paramount.

Key Responsibilities

As an IT & Venue Helpdesk Specialist, your responsibilities will include:

• Frontline IT Support: Deliver first-level technical assistance to venue users, operational teams, and stakeholders, ensuring minimal disruption to event activities.
• Incident & Service Management: Monitor, log, track, and resolve IT-related incidents and service requests using industry-standard ITSM tools, maintaining accurate documentation and escalating issues as needed.
• Technical Troubleshooting: Diagnose and resolve hardware, software, network, and connectivity issues with efficiency and professionalism, leveraging your technical expertise to restore systems to optimal performance.
• System Deployment & Configuration: Assist in the deployment, setup, and testing of IT equipment across multiple venues, ensuring all systems are fully operational and ready for event go-live.
• Cross-Functional Collaboration: Work closely with venue operations teams, vendors, and technical specialists to align IT solutions with event requirements and deadlines.
• Event Readiness & Testing: Participate in venue readiness activities, rehearsals, and operational testing to identify and address potential issues before they impact the event.
• Proactive Problem-Solving: Anticipate challenges and implement preventive measures to maintain seamless IT operations throughout the tournament.

Qualifications & Skills

To excel in this role, you will bring:

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Operations, with a proven track record of delivering high-quality technical assistance in fast-paced environments.
• Technical proficiency in networking, hardware, and end-user support, with hands-on experience troubleshooting complex IT issues.
• Familiarity with ITSM tools such as ServiceNow or similar platforms, enabling you to manage incidents and service requests with efficiency and accuracy.
• Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions under pressure.
• Exceptional communication and customer service abilities to interact professionally with diverse stakeholders, including technical teams, vendors, and end-users.
• Experience in large-scale events is highly advantageous, particularly in sporting, stadium, or venue environments where operational demands are high.
• ITIL certification is a significant plus, demonstrating your commitment to best practices in IT service management.

This is an exceptional opportunity to contribute to a landmark sporting event while honing your skills in a dynamic, international setting. If you thrive in high-pressure environments and are passionate about delivering seamless technology solutions, we invite you to apply and be part of a team that ensures the success of an event of global significance.