Senior CRM Consultant - Microsoft Dynamics 365

Senior CRM Consultant – Microsoft Dynamics 365

Join **Codeninja** as a **Senior CRM Consultant** specializing in **Microsoft Dynamics 365**, where you will play a pivotal role in driving customer relationship management (CRM) strategies for forward-thinking organizations. This position offers an exciting opportunity to leverage your deep expertise in Dynamics 365 to enhance business processes, optimize customer engagement, and deliver scalable CRM solutions that align with global best practices.

As a **Senior CRM Consultant**, you will collaborate closely with clients, stakeholders, and cross-functional teams to design, implement, and refine Dynamics 365 ecosystems tailored to meet complex business needs. Your strategic insights and technical proficiency will be instrumental in transforming customer interactions, improving operational efficiency, and fostering long-term growth for our clients in the **Kingdom of Saudi Arabia**, with a primary focus on the **Jeddah region**.

This is a **full-time, on-site role** based in **Jeddah, Saudi Arabia**, where you will contribute to high-impact projects, mentor junior consultants, and position yourself as a trusted advisor in the realm of enterprise CRM solutions.

Key Responsibilities:

• Lead the **design, implementation, and optimization** of **Microsoft Dynamics 365** solutions, ensuring seamless integration with existing systems and workflows.
• Conduct **detailed business analysis** to identify CRM requirements, propose innovative solutions, and align technology with strategic business objectives.
• Deliver **end-to-end project management** for Dynamics 365 deployments, ensuring timely delivery, adherence to budgets, and superior client satisfaction.
• Train and mentor **team members and clients** on best practices for leveraging Dynamics 365 to maximize ROI and operational efficiency.
• Stay ahead of **emerging CRM trends**, Microsoft updates, and industry standards to provide cutting-edge recommendations and solutions.
• Collaborate with **development, sales, and marketing teams** to ensure CRM solutions align with broader business goals and customer-centric strategies.
• Troubleshoot technical challenges, resolve complex CRM issues, and implement **scalable, future-proof** solutions.
• Develop and maintain strong **client relationships**, acting as a strategic partner to drive digital transformation initiatives.

Qualifications & Requirements:

• Proven **5+ years of experience** in **CRM consulting**, with a strong focus on **Microsoft Dynamics 365 (Sales, Customer Service, or Marketing editions).
• Deep technical expertise in **Dynamics 365 customization, configuration, and integration** with Power Platform, Azure, and third-party applications.
• Certifications in **Microsoft Dynamics 365** (e.g., MB-200, MB-210, MB-220, or MB-230) are a significant advantage.
• Exceptional **analytical and problem-solving skills**, with the ability to translate business needs into technical CRM solutions.
• Strong **project management** experience, with proficiency in methodologies like **Agile, Scrum, or Waterfall**.
• Excellent **communication and stakeholder management** abilities to engage with clients at all levels.
• Familiarity with **Saudi Arabia’s business landscape**, regulatory environment, and industry-specific CRM challenges is highly beneficial.
• Passion for **digital transformation** and a commitment to delivering **high-impact CRM strategies** that drive measurable business outcomes.

If you are a **results-driven CRM specialist** eager to make a meaningful impact in a dynamic environment, we invite you to apply and be part of **Codeninja’s mission** to empower businesses with world-class CRM solutions. Join us in **Jeddah** and take your career to the next level in the ever-evolving world of enterprise technology.