Assistant Key Account Manager - KSA

Join Unilever: Drive Impact, Foster Growth, and Shape a Sustainable Future

At Unilever, we are more than a global leader in consumer goods—we are a force for positive change. With over 3.4 billion people relying on our products daily across 190 countries, we are committed to making sustainable living the norm. Our purpose-driven culture ensures that every contribution you make not only strengthens our business but also enriches lives and communities worldwide. Here, your career is a dynamic journey, supported by an inclusive, collaborative, and flexible environment that empowers you to thrive on your terms.

As an Assistant Key Account Manager in Saudi Arabia, you will play a pivotal role in nurturing strategic customer relationships, driving operational excellence, and unlocking growth opportunities for Unilever’s portfolio. This is a dynamic role designed for ambitious professionals with a proven track record in customer-facing management, negotiation, and cross-functional collaboration. If you thrive in a fast-paced environment where strategic thinking meets hands-on execution, this opportunity is tailored for you.

Your Impact: Elevating Customer Relationships and Operational Performance

Your responsibilities will be centered around delivering exceptional value to key customers while aligning with Unilever’s commercial and channel strategies. You will act as a bridge between Unilever’s business units and our retail partners, ensuring seamless collaboration, optimized performance, and sustainable growth. Your strategic acumen and operational expertise will be instrumental in achieving the following key objectives:

• Strategic Account Management and Negotiation: Lead end-to-end sales and negotiation processes for assigned customer accounts, including pricing, order placement, and delivery logistics. Work within predefined parameters to secure mutually beneficial agreements while fostering long-term partnerships. Your ability to understand and anticipate customer needs will be critical in closing performance gaps and identifying new growth avenues.
• Operational Excellence and Claims Optimization: Drive the optimization of claims management processes, ensuring timely validation, dispute resolution, and seamless payment cycles. Monitor and enhance the Turn-to-Turn Stock (TTS) process from forecasting to accrual, minimizing operational inefficiencies and maximizing revenue protection.
• Perfect Store Execution: Leverage data-driven insights to evaluate Perfect Store (PS) scores and implement continuous improvements. Collaborate with field sales teams to ensure alignment with Unilever’s strategic plans, driving consistent execution and customer satisfaction.
• Promotional and Non-Promotional Planning: Manage total trade spend, promotional tactics, and budget allocations in alignment with business objectives. Develop and refine promotional strategies using Trade Promotion Optimization (TPO) tools to maximize return on investment (ROI). Review and approve promotional plans, manage rebates, and adapt to dynamic market conditions to ensure agility and responsiveness.
• Internal Collaboration and S&OP Alignment: Work closely with operations teams to streamline day-to-day execution, reducing stock discrepancies, claims, and operational risks. Actively participate in the Sales and Operations Planning (S&OP) process, aligning forecasts, budgets, and channel strategies with Key Account Managers (KAMs) and Category Teams. Address performance gaps collaboratively and propose actionable solutions.
• People Development and Capability Building: Contribute to the growth of Unilever’s talent by onboarding new hires, interns, and team transitions. Identify and implement pilots or experiments that enhance category capabilities and drive innovation. Foster a culture of continuous learning, ensuring the team is equipped with the skills needed for future success.

This role is ideal for a results-driven professional who thrives in a dynamic, fast-paced environment. You will bring a blend of analytical rigor, strategic foresight, and a customer-centric mindset to drive Unilever’s commercial success while contributing to our broader mission of sustainable living. If you are passionate about building lasting relationships, optimizing operational workflows, and delivering measurable impact, we invite you to be part of our team and help shape the future of Unilever in Saudi Arabia.