Corporate IT Support Specialist (2023211)

Corporate IT Support Specialist

Join our dynamic team as a **Corporate IT Support Specialist**, where you will play a pivotal role in ensuring seamless IT operations for Nahdi’s users. As the first line of technical support, you will deliver exceptional hardware and software assistance, maintain critical systems, and uphold the highest standards of IT infrastructure. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about driving technological excellence.

In this role, you will be responsible for providing end-to-end IT support, from troubleshooting hardware and software issues to managing new hires’ onboarding processes. Your expertise will be instrumental in maintaining a stable, secure, and efficient IT environment that aligns with Nahdi’s business objectives. Whether resolving user requests, coordinating with vendors, or ensuring compliance with service-level agreements (SLAs), your contributions will directly impact the productivity and satisfaction of our workforce.

Key Responsibilities

Your responsibilities will span across multiple critical areas, ensuring Nahdi’s IT infrastructure remains robust and responsive:

• Hardware & Software Support: Act as the primary point of contact for users experiencing hardware or software issues, resolving requests promptly within agreed SLAs or escalating to the appropriate IT teams as needed. Utilize a structured approach to document and archive all hardware-related transactions, including receiving forms and vendor communications, to maintain meticulous asset management.
• New Hire Onboarding: Execute onboarding workflows for new employees by managing user account creation, Windows installations, application deployments, and domain access permissions. Ensure a smooth transition into the IT ecosystem by adhering to predefined job profiles and service standards.
• Hardware Maintenance & Inventory: Oversee the maintenance of Nahdi’s hardware fleet by monitoring warranty expiration dates, coordinating with external vendors, and ensuring timely servicing. Conduct regular inventory checks and prepare hardware for deployment, aligning with business requirements and periodic maintenance plans.
• Software & Application Management: Maintain the integrity of user software and applications, including antivirus solutions and productivity tools like Microsoft Office. Implement monthly updates to prevent conflicts, ensure compatibility, and enhance system performance.
• Technological Trends & Innovation: Stay ahead of industry advancements by continuously updating your knowledge of emerging IT trends and technologies. Proactively identify opportunities to optimize Nahdi’s IT infrastructure and recommend improvements where applicable.

Beyond these core responsibilities, you will be expected to adapt to evolving business needs and take on additional tasks as assigned, demonstrating flexibility and a commitment to excellence.

Work Environment

This role operates within a fully indoor setting, with a structured schedule that ensures consistency and reliability. You will be expected to work:

• 5 working days per week, with 2 designated days off.
• Standard business hours from 8:00 AM to 6:00 PM, including a 1-hour break, with on-call availability as required.

Qualifications & Requirements

To excel in this role, you must possess a blend of technical expertise, organizational skills, and a customer-centric mindset. The ideal candidate will meet the following criteria:

• Education: A Bachelor’s degree in Information Technology (IT) or a related field, providing a strong foundation in technical principles and problem-solving.
• Experience: 1 to 2 years of hands-on experience in IT support, preferably in a corporate or enterprise environment. Familiarity with troubleshooting hardware and software issues, user onboarding, and IT asset management is essential.
• Technical Skills: Proficiency in Microsoft Office Suite for documentation and communication. Strong knowledge of networking fundamentals, Windows operating systems, and IT infrastructure components. Experience with user account management, application deployment, and system updates will be highly advantageous.
• Language Proficiency: Fluency in both English and Arabic, enabling effective communication with diverse stakeholders and internal teams.

This opportunity is perfect for a proactive IT professional who is eager to make a meaningful impact in a growing organization. If you are ready to take on this challenge and contribute to Nahdi’s technological success, we invite you to apply and join our team today.