IT Infrastructure & Support Specialist/أخصائي تقنية معلومات ودعم البنية التحتية

IT Infrastructure & Support Specialist

Join our dynamic team as an **IT Infrastructure & Support Specialist**, where you will play a pivotal role in maintaining seamless IT operations, ensuring robust system performance, and delivering exceptional technical support across all business functions. This position is ideal for a detail-oriented professional with a passion for technology, infrastructure management, and user-centric problem-solving. You will be the backbone of our digital ecosystem, bridging the gap between end-users and complex IT systems while driving operational efficiency and business continuity.

In this strategic role, you will provide end-to-end technical support, administer critical IT services, and collaborate with internal teams and external vendors to optimize infrastructure performance. Your expertise will be instrumental in resolving hardware, software, network, and system-related challenges, ensuring minimal downtime and maximizing productivity. Whether it’s troubleshooting connectivity issues, managing user access, or coordinating system upgrades, your contributions will directly impact our organization’s ability to thrive in a technology-driven environment.

Key Responsibilities

• End-to-End Technical Support: Deliver comprehensive technical assistance to users across all departments, addressing hardware, software, network, and system-related issues with precision and efficiency. Act as the primary point of contact for IT-related inquiries, ensuring swift resolutions and user satisfaction.
• IT Service Administration: Oversee and maintain essential IT services, including email systems, internet connectivity, shared file storage, and telephony solutions. Ensure seamless access to critical business applications such as Odoo and Power BI, collaborating closely with specialist teams to resolve technical obstacles and maintain operational flow.
• Hardware and Network Management: Install, configure, maintain, and troubleshoot a wide range of IT equipment, including computers, printers, scanners, and network devices. Monitor network performance, Wi-Fi connectivity, and service availability, proactively identifying and resolving connectivity issues to uphold high availability standards.
• System Maintenance and Security: Perform routine system maintenance, software updates, and endpoint protection to safeguard against vulnerabilities. Execute regular backup procedures and conduct periodic restore tests to ensure data integrity and business resilience. Implement and enforce information security policies, including multi-factor authentication (MFA), access controls, and data protection measures.
• User and Access Management: Create, modify, and revoke user accounts and access permissions in alignment with organizational policies, supporting onboarding, role transitions, and offboarding processes. Maintain meticulous records of IT assets, software licenses, and equipment assignments, ensuring compliance and efficient resource utilization.
• Vendor and Project Coordination: Collaborate with external vendors and service providers to coordinate repairs, maintenance, and upgrades for telephony, CCTV, and peripheral systems. Support IT projects and technology improvements, aligning initiatives with approved strategic plans to enhance system performance and innovation.
• Training and Documentation: Provide foundational training and guidance to users on IT equipment, technology services, and secure usage practices. Develop and maintain comprehensive documentation for support requests, maintenance activities, and resolutions, ensuring transparency and knowledge retention within the team.
• Proactive Problem-Solving: Leverage strong analytical and troubleshooting skills to diagnose complex IT issues, offering innovative solutions that enhance system reliability and user experience. Stay abreast of emerging technologies and industry best practices to continuously improve infrastructure and support processes.

This role is perfect for a proactive IT professional who thrives in a collaborative environment, values meticulous documentation, and is committed to delivering exceptional service. If you are passionate about technology, enjoy solving challenges, and are eager to contribute to a forward-thinking organization, we invite you to be part of our team and help shape the future of our digital infrastructure.

Requirements

• Education: A diploma or bachelor’s degree in Information Technology, Computer Science, Networking, or a related field. Formal education in IT or a technical discipline is a strong foundation for this role.
• Experience: 2–4 years of hands-on experience in IT support or infrastructure operations, preferably within multi-departmental, multi-site, or industrial environments. Experience in diverse organizational settings will equip you with the versatility needed to excel in this role.
• Technical Proficiency: In-depth practical knowledge of Windows operating systems, including installation, configuration, and troubleshooting of computers, printers, and software. Proficiency in administering Microsoft 365, email services, user accounts, groups, and access permissions—beyond basic Office application usage—is essential.
• Networking Expertise: Solid understanding of networking fundamentals, including TCP/IP, DHCP, DNS, and Wi-Fi protocols. Familiarity with VLANs, basic firewall configurations, and VPN setups will be advantageous in managing our network infrastructure.
• User Administration: Experience with user administration through Active Directory or Microsoft Entra ID, shared-folder permissions, and backup/restore procedures. This expertise ensures secure and efficient management of user access and data protection.
• Additional Skills: Experience supporting telephony, CCTV systems, IT asset management, and vendor coordination is highly beneficial. While not mandatory, these skills will enhance your ability to contribute across a broader spectrum of IT services.
• Certifications: Relevant professional certifications such as CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+, or Microsoft certifications related to device and systems administration are preferred. Certifications demonstrate your commitment to professional growth and mastery of IT best practices.
• Soft Skills: Exceptional troubleshooting and problem-solving abilities, coupled with strong communication skills, are critical. You must be able to interact effectively with users across diverse departments, translating technical complexities into clear and actionable solutions.
• Organizational Aptitude: Strong documentation and organizational skills are required to manage multiple priorities efficiently. Your ability to maintain accurate records and streamline processes will be instrumental in ensuring smooth IT operations.

Candidates with relevant practical experience and a willingness to learn and adapt are strongly encouraged to apply. While formal certifications and extensive experience are valued, we recognize the importance of continuous development and are open to motivated individuals who demonstrate passion, initiative, and a commitment to growing within the field.