Account Manager

Account Manager – Drive Strategic Growth with Ericsson’s Premier Customer Partnerships

At Ericsson, we are committed to shaping the future of connectivity and empowering our customers to achieve transformative outcomes. We are seeking a dynamic and results-driven Account Manager to join our team and play a pivotal role in strengthening Ericsson’s strategic partnerships with one of our most influential clients. This is an opportunity to build enduring relationships, navigate complex business ecosystems, and deliver measurable value that aligns with both our customer’s ambitions and Ericsson’s growth objectives.

As an Account Manager, you will serve as the trusted advisor and strategic partner to a large, multi-functional customer organization. Your expertise will be instrumental in translating customer priorities into sustainable business opportunities, driving revenue growth, and ensuring seamless execution across technology, procurement, and leadership functions. This role demands a strategic mindset, exceptional relationship-building skills, and the ability to lead end-to-end account management—from initial engagement to contract closure and beyond.

What You Will Achieve

In this influential role, your responsibilities will span the entire lifecycle of customer relationships, ensuring alignment, growth, and long-term success:

• Build and Nurture Strategic Relationships: Establish and maintain high-trust relationships with key stakeholders across executive, management, and operational levels within the customer organization. Act as a strategic partner to understand evolving business needs and technology agendas.
• Drive Business Growth: Identify and develop high-impact opportunities by bridging customer requirements with Ericsson’s cutting-edge solutions. Lead complex sales engagements, from initial qualification to solution design, negotiation, and contract finalization.
• Coordinate Cross-Functional Collaboration: Mobilize and align internal teams—including solution architects, commercial managers, legal, finance, and product specialists—to deliver a cohesive and compelling value proposition. Ensure seamless coordination across domains such as technology, service delivery, and commercial strategy.
• Develop Data-Driven Account Plans: Create tailored account and opportunity plans that align with both customer priorities and Ericsson’s strategic growth initiatives. Maintain rigorous forecasting, pipeline management, and account governance to ensure accountability and transparency.
• Resolve Complex Challenges: Navigate sensitive situations and manage diverse stakeholder interests with diplomacy and strategic foresight. Maintain momentum in long sales cycles by setting clear action plans, ownership, and decision timelines.
• Ensure Post-Contract Success: Sustain customer satisfaction and business outcomes by monitoring performance, addressing risks, and driving continuous value realization. Strengthen Ericsson’s reputation as a trusted and strategic partner in the telecommunications industry.

Why Your Skills Matter

To excel in this role, you will bring a blend of technical acumen, commercial expertise, and relationship management prowess. While prior knowledge of Ericsson’s solutions is beneficial, your ability to quickly grasp new technologies and adapt to dynamic customer environments is paramount. Here’s what we’re looking for:

• Education and Experience: A Bachelor’s degree in business, engineering, technology, or a related field—or equivalent professional experience. Proven track record in account management, consultative sales, or business development within telecommunications, ICT, or complex B2B environments.
• Relationship and Influence: Demonstrated ability to develop and influence stakeholders in large, multi-layered organizations. Experience managing diverse priorities and authority levels across both customer and internal teams.
• Sales and Opportunity Management: Strong history of progressing complex, multi-stage sales cycles. Ability to translate customer business and technology needs into compelling value propositions that drive profitable outcomes.
• Commercial and Financial Expertise: Proficiency in business case development, pricing strategies, negotiation tactics, and risk management. A keen eye for financial impact and alignment with organizational goals.
• Leadership and Ownership: High standards of judgment, problem-solving, and follow-through. Ability to lead without formal authority by inspiring and coordinating cross-functional teams.
• Communication and Ethics: Exceptional communication, presentation, and negotiation skills. Commitment to integrity, compliance, and the highest ethical standards in all interactions.
• Language Proficiency: Professional fluency in both Arabic and English, enabling effective engagement with diverse stakeholders.

Preferred Qualifications: While not mandatory, experience with major telecom operators or strategic accounts will be highly valued. Familiarity with telecommunications domains such as Radio Access Networks, Core Networks, OSS/BSS, Cloud, or Managed Services is a significant advantage. Additionally, prior exposure to large-scale technology transformation programs and complex commercial engagements—particularly within the Saudi telecommunications market—will strengthen your candidacy.

Join Ericsson and be part of a team that is redefining the future of connectivity. Your strategic insight, relationship-building prowess, and commitment to excellence will drive impactful outcomes for our customers and our business.