IT Assistant Manager

IT Assistant Manager – Drive Innovation and Excellence in Regional IT Operations

At Plaza Premium Group, we are committed to revolutionizing airport hospitality through cutting-edge technology and seamless service delivery. We are seeking a dynamic and visionary IT Assistant Manager to lead the end-to-end IT function across our lounges in the Kingdom of Saudi Arabia (KSA), specifically within Cluster 2. This role offers an exceptional opportunity to shape the technological landscape of our operations, ensuring operational efficiency, robust IT infrastructure, and unparalleled guest and staff experiences.

As the IT Assistant Manager, you will play a pivotal role in aligning IT capabilities with business objectives, fostering collaboration between regional teams, headquarters, and local vendors to deliver high-performance IT solutions. Your strategic leadership will be instrumental in managing projects, optimizing system performance, and ensuring compliance with service-level agreements (SLAs) to support our global expansion initiatives, including new outlet openings and B2B partnerships.

Key Responsibilities:

You will oversee the comprehensive management of IT operations across multiple locations in the KSA region, ensuring alignment with strategic goals and delivering exceptional service to both internal teams and end-users. Your responsibilities will include:

• Strategic IT Leadership: Collaborate with HQ IT teams to lead the implementation and support of global and local IT initiatives, ensuring adherence to project management and change control processes while managing approved budgets to drive regional business strategies.
• Operational Excellence: Maintain and optimize IT solutions, including hardware, software, network infrastructure, and security systems, to guarantee seamless functionality of critical systems such as file servers, data backups, database servers, POS terminals, CCTV, internet connections, PA systems, WAN, and VPN connections.
• Vendor and Cost Management: Negotiate with vendors to secure competitive pricing for IT systems and services while fostering strong business relationships to enhance service delivery and cost efficiency.
• Problem Resolution and Continuous Improvement: Analyze IT issues, recommend corrective and preventive measures, and implement improvements to enhance system reliability and performance.
• Inventory and Administrative Oversight: Maintain accurate records of IT equipment inventory, software licenses, and networking information to ensure compliance and operational readiness.
• End-User Support and Training: Provide comprehensive training, guidance, and technical support to end-users, ensuring they leverage IT resources effectively to drive productivity and innovation.
• On-Call and Flexible Support: Ensure operational availability and stability, including coverage during evenings, weekends, and holidays, to address urgent IT needs and maintain business continuity.
• Ad Hoc IT Duties: Execute additional IT tasks as assigned to support evolving business needs and technological advancements.

Qualifications and Skills:

Candidates for this role should possess a strong educational background and a proven track record in IT services and project management, with a preference for experience within the hospitality industry. Ideal candidates will exhibit:

• Education: A degree in Computer Science, Information Technology, or a related discipline.
• Experience: Minimum of six years of relevant experience in IT services and project management, with a focus on delivering high-quality solutions in complex environments.
• Technical Proficiency: Hands-on expertise in Windows operating systems, office applications, TCP/IP networking, basic firewall configurations, VPN, WAN/LAN security, and IT infrastructure management.
• Communication and Leadership: Exceptional verbal and written communication skills, coupled with strong organizational and management abilities to lead teams and drive strategic initiatives.
• Problem-Solving and Adaptability: A proactive mindset, high sense of responsibility, and the ability to work independently on complex tasks with innovative problem-solving skills.
• Language Skills: Fluency in English is mandatory, with proficiency in Arabic being a significant advantage.
• Flexibility: Willingness to travel and adapt to the dynamic demands of a global organization.
• Legal Compliance: Valid Iqama with transfer eligibility preferred.

Join Plaza Premium Group and be part of a global team dedicated to innovating airport hospitality. Your passion, creativity, and commitment to excellence will drive us forward as we continue to set new benchmarks in service quality and technological integration across our worldwide operations.