Field Service Team Leader

Field Service Team Leader – Drive Operational Excellence at Bühler in Riyadh

Join Bühler, a global leader in food, pharmaceutical, and chemical processing solutions, as a **Field Service Team Leader** in Riyadh. In this pivotal role, you will oversee a high-performing team of field service technicians, ensuring seamless delivery of technical support, maintenance, and operational excellence across our clients’ facilities. This position demands strategic leadership, technical expertise, and a commitment to driving customer satisfaction through proactive problem-solving and process optimization.

As the Field Service Team Leader, you will play a critical role in maintaining Bühler’s reputation for reliability and innovation. Your responsibilities will span technical oversight, team development, and collaborative partnerships with clients and internal stakeholders. Whether troubleshooting complex equipment issues, coordinating service deployments, or mentoring technicians, your leadership will directly impact operational efficiency and client retention.

Key Responsibilities:

• Team Leadership & Performance: Lead, mentor, and develop a team of field service technicians, fostering a culture of accountability, continuous improvement, and technical excellence. Align team goals with Bühler’s strategic objectives to ensure timely, high-quality service delivery.
• Technical & Operational Oversight: Provide expert guidance on equipment installation, maintenance, and troubleshooting, ensuring adherence to Bühler’s technical standards and industry best practices. Collaborate with engineering teams to resolve complex technical challenges and implement preventive maintenance strategies.
• Client Relationship Management: Act as the primary point of contact for key clients, building trust through transparent communication, proactive issue resolution, and tailored service solutions. Work closely with sales and account management teams to understand client needs and align service offerings accordingly.
• Process Optimization: Identify inefficiencies in field service operations and drive process improvements to enhance productivity, reduce downtime, and lower operational costs. Leverage data analytics and industry insights to make data-driven decisions.
• Compliance & Safety: Ensure all field service activities comply with regulatory requirements, safety protocols, and Bühler’s quality management systems. Promote a safety-first culture within the team and across client sites.
• Strategic Collaboration: Partner with internal departments, including engineering, logistics, and training, to align field service initiatives with broader business goals. Represent Bühler at client meetings, trade shows, and industry events to strengthen brand positioning.

Why This Role Matters:

At Bühler, we empower leaders who are passionate about innovation and operational excellence. As a Field Service Team Leader, you will have the opportunity to:

• Shape the future of field service operations in the Middle East by implementing cutting-edge solutions.
• Develop a high-performing team that embodies Bühler’s values of integrity, collaboration, and customer-centricity.
• Contribute to the growth of our client base by delivering exceptional technical support and service reliability.
• Work in a dynamic environment where technical expertise and leadership go hand in hand.

Qualifications & Requirements:

To excel in this role, you will bring:

• A bachelor’s degree in engineering, technical management, or a related field (or equivalent experience).
• Proven leadership experience in a field service or technical support role, with a track record of team development and performance management.
• In-depth knowledge of industrial equipment, maintenance protocols, and troubleshooting methodologies, preferably in food processing, pharmaceutical, or chemical industries.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical teams, clients, and cross-functional stakeholders.
• Certifications in safety, quality management, or relevant technical domains are a plus.
• Fluency in Arabic is advantageous; proficiency in English is mandatory.
• Experience in a fast-paced, client-focused environment with a results-driven mindset.

Bühler offers a competitive compensation package, professional development opportunities, and a collaborative work culture that values innovation and growth. If you are a dynamic leader eager to make an impact in the field service domain, we invite you to apply and be part of our journey toward operational excellence.