Front Desk Receptionist

Join Stella Stays: Redefining the Future of Living

At Stella Stays, we are pioneering a new era in hospitality by blending cutting-edge technology with unparalleled design to create living spaces that inspire. Since our inception in 2019, we have evolved from a bold vision into a leading force in the industry, revolutionizing how people experience temporary and extended stays. Our fully furnished, move-in-ready homes across the MENA region are designed for seamless, hassle-free living—complete with high-speed connectivity, premium amenities, and an intuitive online booking system. We are a dynamic, high-growth organization where innovation meets ambition, and every team member plays a pivotal role in shaping the future of hospitality.

If you thrive in a fast-paced, collaborative environment where your contributions drive meaningful impact, Stella Stays offers the perfect platform to grow professionally while being part of a transformative journey. Here, your skills and ideas will help us redefine what it means to feel at home—whether for a night or a season.

Front Desk Receptionist – Riyadh

We are seeking a highly skilled and customer-focused professional to join our team as a Front Desk Receptionist in Riyadh. In this dynamic role, you will be the face of Stella Stays, ensuring seamless operations, exceptional guest experiences, and flawless coordination across all stakeholders. Your organizational expertise, attention to detail, and commitment to excellence will be instrumental in maintaining the high standards that define our brand.

Key Responsibilities

• Guest Experience Management: Conduct meticulous check-in and check-out processes to ensure every guest’s stay is smooth, comfortable, and memorable. Your role will be central to upholding the quality and readiness of our properties, fostering long-term guest satisfaction and loyalty.
• Operations Coordination: Oversee inventory management and stock levels to guarantee that all supplies are well-stocked and readily available. Collaborate closely with maintenance and cleaning teams to optimize scheduling, ensuring that our spaces remain pristine and operational at all times.
• Maintenance and Repairs: Act as the primary point of contact for guest maintenance requests, coordinating repairs and service tasks with urgency and precision. Your proactive approach will minimize disruptions, ensuring that guests enjoy uninterrupted comfort and convenience.
• Reporting and Compliance: Compile and maintain comprehensive daily, weekly, and monthly reports on property operations, guest feedback, and performance metrics. Ensure strict adherence to documentation requirements and quality assurance protocols to uphold our industry-leading standards.
• Vendor and Service Management: Source, evaluate, and manage reliable service providers and vendors, negotiating contracts that deliver the best value while maintaining high service quality. Your strategic partnerships will be key to enhancing the guest experience and operational efficiency.
• Communication and Guest Relations: Serve as the welcoming ambassador of Stella Stays, greeting guests, clients, and partners with professionalism and warmth. Handle incoming calls with grace, directing inquiries efficiently and taking accurate messages to ensure seamless communication.
• Administrative Excellence: Manage incoming and outgoing mail, packages, and ad hoc administrative tasks with precision. Maintain a tidy, professional reception area that reflects the polished and modern image of Stella Stays.
• Data Security and Confidentiality: Protect sensitive information with the utmost care, adhering to strict data control protocols to safeguard guest privacy and operational integrity.

Qualifications and Skills

The ideal candidate for this role will bring a blend of educational background, hands-on experience, and soft skills that align with Stella Stays’ fast-paced, customer-centric culture. We are looking for:

• Educational Foundation: A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is highly preferred. While not mandatory, relevant coursework or certifications will be viewed favorably.
• Industry Experience: Proven experience in front desk management or operations within the hospitality sector is essential. Your background should demonstrate a track record of excellence in guest relations, administrative coordination, and problem-solving.
• Organizational Acumen: Exceptional multitasking abilities and a keen eye for detail will enable you to manage multiple responsibilities efficiently. Your organizational skills will be critical in maintaining the smooth functioning of our properties and operations.
• Communication and Interpersonal Skills: Outstanding verbal and written communication skills are a must. You will interact with a diverse range of guests, colleagues, and vendors, so your ability to convey information clearly, empathetically, and professionally will be invaluable.
• Technical Proficiency: Familiarity with property management systems and other relevant software will give you a competitive edge. Your adaptability to new tools and technologies will ensure you thrive in our tech-driven environment.
• Decision-Making and Independence: The ability to work autonomously and make sound decisions under pressure is critical. In a fast-moving organization like Stella Stays, your initiative and problem-solving skills will drive operational success.

This role offers more than just a job—it’s an opportunity to be part of a groundbreaking team that is reshaping the hospitality landscape. If you are passionate about delivering exceptional experiences and eager to grow within a forward-thinking organization, we invite you to join us on this exciting journey.

Note: While this description outlines the core responsibilities of the role, the position may entail additional tasks as assigned by management. Your adaptability and willingness to contribute beyond the outlined duties will be highly valued.