Front Office Manager (Pre-Opening) - DoubleTree by Hilton Riyadh Olaya North

Front Office Manager (Pre-Opening) – DoubleTree by Hilton Riyadh Olaya North

Join Hilton Worldwide as a **Front Office Manager (Pre-Opening)** at the prestigious DoubleTree by Hilton Riyadh Olaya North, where you will play a pivotal role in shaping the guest experience and operational excellence during the hotel’s critical pre-opening phase. This is an exciting opportunity to contribute to the launch of a landmark hospitality destination in Saudi Arabia, driving seamless guest interactions, staff development, and the implementation of industry-leading standards.

As the Front Office Manager, you will oversee the front desk operations, ensuring a flawless transition from pre-opening to full-scale service. Your strategic leadership will be instrumental in training and mentoring the front office team, fostering a culture of hospitality excellence, and aligning daily activities with Hilton’s global brand values. This role demands a blend of operational acumen, interpersonal finesse, and a passion for delivering exceptional service in a dynamic, high-growth environment.

Key Responsibilities:

• Pre-Opening Leadership: Lead front office operations during the pre-opening phase, including staff recruitment, training, and performance management to ensure a cohesive and professional team ready for launch.
• Guest Experience Oversight: Develop and implement policies and procedures that enhance guest satisfaction, ensuring a seamless and memorable experience from arrival to departure.
• Team Development: Mentor and coach front office staff, fostering a collaborative and customer-centric culture while adhering to Hilton’s training and development frameworks.
• Operational Excellence: Collaborate with cross-functional teams to refine front desk workflows, reservation systems, and check-in/check-out processes for efficiency and guest convenience.
• Brand Alignment: Uphold DoubleTree by Hilton’s reputation for quality and consistency, ensuring all front office practices align with Hilton’s global standards and local market expectations.
• Problem-Solving: Address guest inquiries and operational challenges with diplomacy and resourcefulness, maintaining high standards of service even during transitional phases.
• Compliance and Reporting: Ensure adherence to hotel policies, local regulations, and Hilton’s corporate guidelines, while providing regular performance updates to senior management.

Why This Opportunity Matters:

This role is more than a job—it’s a chance to be part of the founding team of a new hospitality landmark in Riyadh. Your expertise will directly influence the hotel’s success, shaping its reputation as a premier destination for both business and leisure travelers. By driving operational efficiency and fostering a team-oriented culture, you will contribute to the growth of Hilton’s presence in Saudi Arabia while advancing your own career in a dynamic and rewarding environment.

Qualifications and Skills:

Candidates for this position should possess:

• A proven track record as a Front Office Manager or similar leadership role in hospitality, with experience in pre-opening or hotel launch phases.
• In-depth knowledge of front desk operations, reservation systems, and guest service protocols.
• Strong interpersonal and communication skills, with the ability to inspire and lead a team through change.
• Familiarity with Hilton’s brand standards and a commitment to delivering exceptional guest experiences.
• Excellent organizational and problem-solving abilities, with the capacity to multitask in a fast-paced environment.
• Proficiency in English (both written and spoken) and an ability to work effectively in a multicultural setting.
• Experience in Saudi Arabia or the Middle East is a plus but not mandatory.

If you are a seasoned hospitality professional eager to make an impact in a transformative role, we invite you to apply and be part of the exciting journey of launching DoubleTree by Hilton Riyadh Olaya North.