Team Leader-Housekeeping

Position Overview

We are seeking a dedicated and experienced Team Leader-Housekeeping to oversee and elevate the housekeeping operations within our prestigious establishment located in the Financial District of Riyadh, Saudi Arabia. This pivotal role involves managing a team of housekeeping professionals, ensuring impeccable cleanliness, and delivering exceptional guest experiences in alignment with our brand’s commitment to luxury and innovation. The ideal candidate will possess a keen eye for detail, strong leadership capabilities, and a passion for maintaining the highest standards of hospitality.

Key Responsibilities

The Team Leader-Housekeeping will play a critical role in maintaining the operational excellence of our housekeeping department. Your primary responsibilities will include:

• Team Management: Assist in the recruitment, training, scheduling, and evaluation of housekeeping staff, fostering a motivated and high-performing team. Provide ongoing coaching, discipline, and mentorship to ensure consistent service delivery.
• Quality Assurance: Conduct thorough inspections of guest rooms and public areas to verify cleanliness, maintenance, and adherence to company standards. Utilize checklists to document the condition of each space and report any discrepancies or maintenance issues promptly.
• Guest Service Excellence: Respond proactively to guest requests and inquiries, ensuring their needs are met with professionalism and efficiency. Anticipate service requirements and address them with genuine appreciation and a solutions-oriented approach.
• Operational Compliance: Ensure strict adherence to all company policies, safety protocols, and security procedures. Report any hazards, accidents, or maintenance concerns immediately, and participate in mandatory safety training and certifications.
• Process Optimization: Identify opportunities to enhance efficiency, productivity, and cost-effectiveness within the housekeeping department. Recommend and implement innovative strategies to improve service quality and organizational performance.
• Collaboration and Communication: Develop and maintain positive working relationships with cross-functional teams, including front desk, maintenance, and management. Communicate clearly and professionally with staff and guests, ensuring alignment and mutual respect.
• Physical Demands: Perform physically demanding tasks, including lifting, carrying, and moving objects up to 55 pounds independently, and objects exceeding 55 pounds with assistance. Operate housekeeping equipment, such as carts and machinery, across various surfaces. Maintain mobility through bending, twisting, and reaching, and stand or walk for extended periods.
• Administrative Duties: Complete all required housekeeping paperwork, including room status reports, inventory logs, and inspection records. Utilize computer systems and point-of-sale platforms to input and retrieve work-related information accurately.

Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: High school diploma or G.E.D. equivalent.
• Experience: Minimum of one year of related work experience in housekeeping or a similar environment.
• Leadership: While prior supervisory experience is not required, a demonstrated ability to lead and inspire teams is essential.
• Certifications: No specific licenses or certifications are mandatory, but a commitment to ongoing professional development is highly valued.
• Personal Attributes: A professional appearance, strong work ethic, and a customer-centric mindset are critical. The ability to maintain confidentiality, uphold company values, and support a diverse and inclusive workplace is equally important.

Why Join Us?

As part of our dynamic team, you will contribute to a brand that redefines luxury through innovation, curiosity, and a commitment to guest satisfaction. Our culture is built on the principles of ‘Anything is Possible’ and ‘Always at Your Service,’ fostering an environment where creativity and excellence thrive. By joining our team, you will become part of a global community dedicated to delivering unforgettable experiences and shaping the future of hospitality.

Marriott International is an equal opportunity employer that values diversity and inclusion. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, disability, or protected veteran status. We celebrate the unique backgrounds and perspectives of our associates, recognizing that our greatest strength lies in the collective talent and experiences of our team.